About the Role / About the Job
We empower our people to stay resilient and relevant in a constantly evolving world. We’re seeking individuals who are always looking for creative ways to grow and learn, and who want to make a real impact in the present and future. Join us as a Senior Service Engineer in our Digital Industry division and help transform daily operations by finding innovative solutions.
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Role Purpose
The Senior Service Engineer provides hands-on technical service and lifecycle support for the company industrial automation systems at customer sites across the UAE and, when necessary, the wider GCC, Middle East, and EMEA region. This role focuses on maintenance, troubleshooting, breakdown support, commissioning, modifications, upgrades, and migration of the company PLC, HMI, and SCADA systems, particularly in water and wastewater applications and industry. The successful candidate must be capable of independently diagnosing complex automation faults, identifying root causes, implementing corrective actions, and clearly communicating technical findings. Note that this role is primarily hands-on and not focused on project management, design engineering, PCS 7, or OT cybersecurity.
Key Responsibilities
The Senior Service Engineer will:
- Perform preventive and corrective maintenance, troubleshooting, and breakdown support for the company PLC, HMI, and SCADA systems.
- Diagnose PLC hardware/software, I/O, HMI/SCADA, industrial communication, instrumentation, and electrical/control interface faults.
- Support SIMATIC S7-300, S7-400/400H/400FH, S7-1200, S7-1500 R/H, S7 Safety Systems, STEP 7, TIA Portal, WinCC, and the company HMI/Comfort Panels.
- Analyze, troubleshoot, and modify existing, legacy, and unfamiliar PLC/HMI applications.
- Perform approved software modifications, commissioning, recommissioning, functional testing, and system recovery.
- Prepare, verify, and restore PLC/HMI/SCADA software backups and perform hardware replacement and recommissioning.
- Support lifecycle upgrades and migrations of installed the company automation systems.
- Troubleshoot PROFINET, PROFIBUS, Industrial Ethernet, Modbus, and related industrial communication interfaces.
- Diagnose interactions between PLC/SCADA systems, field instrumentation, control loops, motors, valves, and other control interfaces.
- Investigate recurring failures, identify root causes, and recommend corrective or preventive actions.
- Prepare clear technical service reports covering findings, actions, recommendations, and outstanding risks.
- Communicate and coordinate effectively with customers, internal engineering teams, OEMs, and other stakeholders.
- Work independently during plant breakdowns, shutdowns, outages, and other time-critical interventions.
- Follow applicable HSE, cybersecurity, change-control, and customer site procedures.
- Provide technical guidance to junior engineers when required.
Job Travel Needs & Site Requirements
The successful candidate must be:
- Willing to work regularly at customer sites and travel extensively within the UAE.
- Willing to undertake onshore, remote, and offshore assignments where required.
- Available for planned shutdowns, commissioning, and time-critical service interventions when required.
- Comfortable working in operational industrial facilities under applicable HSE requirements.
- Holder of a valid UAE driving licence.
Essential Technical Competencies & Skills
Candidates must demonstrate practical, hands-on capability, not just theoretical knowledge or general familiarity.
The company PLC, HMI & SCADA
Strong hands-on experience with:
- SIMATIC S7-300, S7-400/400H/400FH, S7-1200, and S7-1500
- STEP 7 and TIA Portal
- The company WinCC and HMI/Comfort Panels
- PLC hardware/software diagnostics and online troubleshooting
- Program analysis and approved modifications
- HMI/SCADA alarm, tag, and communication troubleshooting
- Hardware replacement and recommissioning
- Backup, restoration, and system recovery
- Commissioning and recommissioning
Experience with SIMATIC S7 Safety Systems is highly desirable.
Industrial Communications
Practical troubleshooting knowledge of:
- PROFINET and Industrial Ethernet
- PROFIBUS DP/PA
- Modbus TCP/RTU
- OPC/OPC UA, where applicable
- Diagnosis of communication failures and configuration/replacement of relevant industrial network components
Troubleshooting Capability
Strong, methodical troubleshooting capability across:
- PLC hardware and software
- Local and remote I/O
- HMI and SCADA
- Industrial communications
- Field devices and instrumentation
- Electrical and control interfaces
- Windows-based automation systems
- Existing, legacy, and unfamiliar installations
Water & Wastewater Experience
Practical experience in one or more of the following is strongly preferred:
- Water and wastewater treatment plants
- Pumping stations
- Water transmission and distribution facilities
- Desalination facilities
- Utility and industrial water systems
Candidates should preferably understand automation associated with pumps, motor control, valves, actuators, process instrumentation, interlocks, permissives, sequential control, remote stations, and PLC/SCADA monitoring and control.
Basic Process Instrumentation
Practical knowledge and troubleshooting experience with common flow, pressure, level, and temperature instrumentation, including electromagnetic flowmeters, preferably the company SITRANS MAG or equivalent. Experience should include configuration, commissioning, diagnostics, measurement troubleshooting, verification/calibration, signal and I/O troubleshooting, and PLC/SCADA integration.
Service & Customer-Facing Competencies
Candidates should be able to work independently and safely at operational customer sites, apply systematic and logical troubleshooting, remain calm during breakdowns, communicate clearly about faults, root causes, risks, and corrective actions, protect customer operations during automation changes, recognize when specialist escalation is required, produce concise technical reports, and work professionally within diverse customer and multicultural teams.
Regional Customer Experience
Experience supporting major utilities, municipal authorities, EPC contractors or similarly demanding end users in the GCC/Middle East is highly valued. Experience in environments comparable to TAQA, DEWA, EWEC, EtihadWE, SEWA, SWA/SWCC, KAHRAMAA, or other regional utilities is relevant. Previous employment with these specific organizations is not required.
Additional / Desirable Experience
The following are advantages but not mandatory:
- The company PCS 7 / DCS and PCS 7 Safety Systems
- ESD and F&G systems
- Advanced industrial network architecture
- OT/industrial cybersecurity
- ISA/IEC 62443 or NIST SP 800-82 familiarity
- Industrial IoT or cloud-connected automation
- Petrochemical or oil & gas experience
- Relevant the company technical certifications
- Relevant industrial control system cybersecurity certifications
PCS 7 and OT cybersecurity expertise are advantageous but not mandatory; strong hands-on the company S7, STEP 7, TIA Portal, and WinCC capability is significantly more important for this position.
Education & Experience
- Education: Bachelor’s degree in one of the following disciplines, or a closely related engineering discipline (Electrical Engineering, Electronics Engineering, Automation/Control Engineering, or Instrumentation Engineering).
- Professional Experience: Preferably 5+ years of relevant industrial automation and/or service engineering experience, with significant hands-on the company PLC/HMI/SCADA exposure.
Benefits
- 2 to 3 days of mobile working per week as a global standard.
- Diverse and inclusive culture.
- An environment where everyone can bring their whole selves and feel a sense of belonging.
- A foundation to develop personally and professionally.
- Extraordinary variety of learning & development opportunities.
Transform the everyday with us
We value your identity and perspective and are committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Bring your authentic self and help create a better tomorrow with us. We celebrate individual preferences and needs and strive for a culture of diversity, equity, and inclusion. We encourage applications from a diverse talent pool and are open to discussing flexibility and reasonable adjustment requirements.
