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The company Digital Industries is a leading innovator in automation and digitalization, dedicated to supporting customers in maximizing growth, profit opportunities, and ecological footprints in the discrete and process industries. By joining our Digital Industry as a Senior Service Engineer, you will help us transform the everyday by delivering solutions that contribute to a more inquisitive world for tomorrow.
You‘ll make an impact by:
Role Purpose
The Senior Service Engineer provides hands-on technical service and lifecycle support for the company industrial automation systems at customer sites across the UAE, and when required, within the wider GCC, Middle East, and EMEA region. This role is focused on maintenance, troubleshooting, breakdown support, commissioning, modification, upgrades, and migration of the company PLC, HMI and SCADA systems, with particular emphasis on water and wastewater applications & industry. The ideal candidate must independently diagnose complex automation faults in live operating plants, identify root causes, implement corrective actions, and clearly communicate their technical findings. This position is primarily engaged in hands-on the company PLC/HMI/SCADA service engineering rather than project management, design engineering, PCS 7, or OT cybersecurity.
Key Responsibilities
The Senior Service Engineer will:
- Perform preventive and corrective maintenance, troubleshooting, and breakdown support for the company PLC, HMI, and SCADA systems.
- Diagnose PLC hardware/software, I/O, HMI/SCADA, industrial communication, instrumentation, and electrical/control interface faults.
- Support SIMATIC S7-300, S7-400/400H/400FH, S7-1200, S7-1500 R/H, S7 Safety Systems, STEP 7, TIA Portal, WinCC, and the company HMI/Comfort Panels.
- Analyze, troubleshoot, and modify existing, legacy, and unfamiliar PLC/HMI applications.
- Perform approved software modifications, commissioning, recommissioning, functional testing, and system recovery.
- Prepare, verify, and restore PLC/HMI/SCADA software backups while performing hardware replacement and recommissioning.
- Support lifecycle upgrades and migrations of installed the company automation systems.
- Troubleshoot PROFINET, PROFIBUS, Industrial Ethernet, Modbus, and related industrial communication interfaces.
- Diagnose interactions between PLC/SCADA systems, field instrumentation, control loops, motors, valves, and other control interfaces.
- Investigate recurring failures, identify root causes, and recommend corrective or preventive actions.
- Prepare clear technical service reports covering findings, actions, recommendations, and outstanding risks.
- Communicate and coordinate effectively with customers, internal engineering teams, OEMs, and other stakeholders.
- Work independently during plant breakdowns, shutdowns, outages, and other time-critical interventions.
- Follow applicable HSE, cybersecurity, change-control, and customer site procedures.
- Provide technical guidance to junior engineers when required.
Job Travel Needs & Site Requirements
The successful candidate must be:
- Willing to work regularly at customer sites and travel extensively within the UAE.
- Willing to undertake onshore, remote, and offshore assignments where required.
- Willing to travel within the GCC, Middle East, and EMEA based on future business requirements.
- Available for planned shutdowns, commissioning, and time-critical service interventions when required.
- Comfortable working in operational industrial facilities under applicable HSE requirements.
- Holder of a valid UAE driving licence.
Essential Technical Competencies & Skills
Candidates must demonstrate practical, hands-on capability, not only theoretical knowledge or general familiarity.
the company PLC, HMI & SCADA
Strong hands-on experience with:
- SIMATIC S7-300, S7-400/400H/400FH, S7-1200, and S7-1500
- STEP 7 and TIA Portal
- the company WinCC and HMI/Comfort Panels
- PLC hardware/software diagnostics and online troubleshooting
- Program analysis and approved modifications
- HMI/SCADA alarm, tag, and communication troubleshooting
- Hardware replacement and recommissioning
- Backup, restoration, and system recovery
- Commissioning and recommissioning
Experience with SIMATIC S7 Safety Systems is highly desirable.
Industrial Communications
Practical troubleshooting knowledge of:
- PROFINET and Industrial Ethernet
- PROFIBUS DP/PA
- Modbus TCP/RTU
- OPC/OPC UA, where applicable
- Diagnosis of communication failures and configuration/replacement of relevant industrial network components
Troubleshooting Capability
Strong, methodical troubleshooting capability across:
- PLC hardware and software
- Local and remote I/O
- HMI and SCADA
- Industrial communications
- Field devices and instrumentation
- Electrical and control interfaces
- Windows-based automation systems
- Existing, legacy, and unfamiliar installations
Water & Wastewater Experience
Practical experience in one or more of the following is strongly preferred:
- Water and wastewater treatment plants
- Pumping stations
- Water transmission and distribution facilities
- Desalination facilities
- Utility and industrial water systems
Candidates should preferably understand automation associated with pumps and motor control, valves and actuators, process instrumentation, interlocks and permissives, sequential control, remote stations, and PLC/SCADA monitoring and control.
Basic Process Instrumentation
Practical knowledge and troubleshooting experience with common flow, pressure, level, and temperature instrumentation, including electromagnetic flowmeters, preferably the company SITRANS MAG or equivalent. Experience should include configuration, commissioning, diagnostics, measurement troubleshooting, verification/calibration, signal and I/O troubleshooting, and PLC/SCADA integration.
Service & Customer-Facing Competencies
Able to work independently and safely at operational customer sites, apply systematic and logical troubleshooting, remain calm during breakdowns, communicate faults, root causes, risks and corrective actions clearly, protect customer operations when implementing automation changes, recognize when specialist escalation is required, produce concise technical reports, and work professionally within customer and multicultural teams.
Regional Customer Experience
Experience supporting major utilities, municipal authorities, EPC contractors or similarly demanding end users in the GCC/Middle East is highly valued. Experience in environments comparable to TAQA, DEWA, EWEC, EtihadWE, SEWA, SWA/SWCC, KAHRAMAA, or other regional utilities is relevant. Previous employment with these specific organizations is not required.
Additional / Desirable Experience
The following are advantages but not mandatory:
- the company PCS 7 / DCS and PCS 7 Safety Systems
- ESD and F&G systems
- Advanced industrial network architecture
- OT/industrial cybersecurity
- ISA/IEC 62443 or NIST SP 800-82 familiarity
- Industrial IoT or cloud-connected automation
- Petrochemical or oil & gas experience
- Relevant the company technical certifications
- Relevant industrial control system cybersecurity certifications
PCS 7 and OT cybersecurity expertise are advantageous but not mandatory. Strong hands-on the company S7, STEP 7, TIA Portal, and WinCC capability is significantly more important for this position.
Education & Experience
Education: Bachelor's degree in one of the following disciplines, or a closely related engineering discipline (Electrical Engineering, Electronics Engineering, Automation / Control Engineering or Instrumentation Engineering).
Professional Experience: Preferably 5+ years of relevant industrial automation and/or service engineering experience, with significant hands-on the company PLC/HMI/SCADA exposure.
You’ll benefit from
- 2 to 3 days of mobile working per week as a global standard.
- Diverse and inclusive culture.
- An environment where everyone can bring their whole self and feel a sense of belonging.
- The foundation to develop personally and professionally.
- Extraordinary variety of learning & development opportunities.
Transform the everyday with us
We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity, and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual environment, adding to our ability to offer more flexibility on how you handle your time.
