As a Senior Service Engineer at the company, you will be responsible for executing SLA Programs, Retrofit Upgradations, Extensions, and Modifications of Control and Protection systems for assignments classified as medium or high complexity. You will manage the completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety requirements.
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The position is based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, with on-site, full-time work conditions.
Key Responsibilities:
- Proficiently handle Telecom SDH Multiplexer, PDH Multiplexer, Wireless Router/Bridges, Switches, Routers, PABX Systems, and Network Management Products.
- Collaborate with the tendering team to understand client specifications related to telecommunication products and propose technical solutions.
- Advise clients on maintenance and upgrades of existing installations.
- Provide presentations and training on new products/solutions to internal and external customers and conduct Proof of Concepts (POCs).
- Represent the Service Engineering function in project meetings and design reviews.
- Implement design changes and produce as-built project documentation.
- Support continuous improvement of project processes and product/system design through feedback.
- Assist Project Managers in issuing claims for new scope of work, cost impact, time impact, risk quantifications, etc.
- Create work plans and cost estimates for designated responsibilities, and manage the work to deliver on time, quality, and budget.
- Conduct site activities focused on finalizing customer acceptance certification.
- Act as the lead for Service Engineering activities on a project while ensuring a professional representation of the company in all customer interactions.
- Manage relationships with external organizations providing equipment, systems, or services.
- Coach Associate Service Engineers and ensure compliance with safety regulations and contractual requirements.
- Prepare project documentation such as SAT reports, Incident reports, and RCA reports.
- Obtain approvals from utilities/customers for Service Engineering activities of Telecom Systems.
Background Requirements:
- A bachelor’s degree or master’s degree in a relevant field is preferred.
- Broad knowledge of the company systems and the technical environment.
- Knowledge and experience with third-party products and systems.
- Proactive coordination and reporting to the Service Engineering Team Leader.
- Adherence to the company HSE safety culture and practices.
- Proficiency in both spoken and written English is required.
