As a Senior Service Engineer at the company, you will provide service and support for the company's products, which includes maintenance services, diagnostics, installation and commissioning, start-up, and problem resolution. You will be the focal point for customer technical support, handling service contracts, projects, and providing technical solutions.
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Responsibilities Include:
- Performing advanced maintenance tasks per customer requirements.
- Advising customers on product or solution enhancements and system health checks.
- Leading service projects and owning customer coordination.
- Resolving complex technical issues and managing customer disruptive events.
- Providing technical expertise to support customers and the company's teams.
- Mentoring Service Engineers and Technicians in the local team.
- Providing on-site customer instruction for the company Process Management products.
- Identifying service/product opportunities and assisting the sales process.
- Complying with all the company's business processes and adhering to Health, Safety & Environment policies.
Qualifications:
- Bachelor’s degree in an Engineering discipline (control engineering, computer science, or electronics).
- In-depth knowledge and experience of automation and control systems in process industries, with 6-8 years of relevant experience.
- Associate level certification for all services performed on-site and a Professional level certificate in at least one area of expertise is preferred.
- Sound knowledge of the company Process Management, Process Systems, and Solutions products.
- Driver’s License preferred.
Language Requirements: Good verbal and written communication skills are necessary for this role.
Our Culture & Commitment:
At the company, we prioritize a workplace where every employee is valued and respected. We encourage innovation and collaboration, and are committed to ongoing career development. Our benefits include medical insurance, Employee Assistance Programs, tuition reimbursement, and flexible time off plans to support employee wellbeing.
By joining the company, you will be part of a diverse team dedicated to driving growth and delivering business results.
