Senior Service Engineer

About the Role
The company MSOL Lifecycle Services provides customers with the expertise, technology, and processes that help them operate safely, improve analytical system reliability, and optimize process capabilities. Our field services ensure customer plants, analytical systems, and measurement products operate safely, consistently, and efficiently. This role is based in Dhahran and is responsible for delivering aftermarket services including startup, commissioning, maintenance, troubleshooting, and technical support for the company Analytical and Measurement products while supporting growth of the service business.

In This Role, Your Responsibilities Will Be:

• Carry out startup and commissioning activities, fault analysis, troubleshooting, repair, and maintenance of Analytical Systems and Measurement Products.
• Provide advanced technical support for Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, CEMS, Process Gas Chromatographs, Cascade systems, and Measurement Products.
• Perform site surveys, site walkdowns, and installed-base assessments to identify upgrade, modernization, and consulting opportunities.
• Execute field modifications and upgrade projects independently or under the supervision of a Project Manager where required.
• Support and mentor Field Service Engineers in troubleshooting activities and complex service challenges.
• Conduct customer training on product operation, maintenance, and best practices.
• Support LTSA and AMC planning and execution in accordance with contractual requirements.
• Build strong customer relationships to enhance customer satisfaction and long-term loyalty.
• Support initiatives aimed at growing aftermarket services revenue.
• Prepare service reports and ensure timely communication of project and service outcomes to customers.
• Perform other responsibilities as assigned by management.

Who You Are

• You deliver exceptional customer service and build strong customer relationships.
• You troubleshoot technical issues effectively and drive solutions to completion.
• You continuously develop your technical expertise and share knowledge with others.
• You adapt quickly to changing customer and business needs.
• You communicate effectively with customers, colleagues, and stakeholders.
• You are action-oriented and focused on delivering results.

For This Role, You Will Need

• Bachelor's Degree or Diploma in Instrumentation, Electronics, Electrical, Mechanical Engineering, or a related discipline.
• Minimum 3-5 years of hands-on experience as a Service Engineer, Project Engineer, or Instrument Engineer in process control environments.
• Experience in commissioning, startup, maintenance, and troubleshooting of analytical systems and measurement products.
• Strong understanding of process instrumentation and analyzer technologies.
• Excellent troubleshooting and problem-solving abilities.
• Good communication and customer engagement skills.
• Proficiency in the English language.

Preferred Qualifications That Set You Apart

• Strong computer skills including Microsoft Office and engineering software applications.
• Knowledge of control and instrumentation theory and maintenance of online liquid analyzers, gas analyzers, gas chromatographs, and petroleum measurement systems.
• Experience servicing the company Analytical, Metering Systems, Measurement, and RTG products.
• Ability to deliver customer training programs related to product operation and maintenance.
• Knowledge of lifecycle services, maintenance contracts, and aftermarket support programs.

Our Culture & Commitment to You!
At the company, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and building an inclusive culture ensures you have the support to thrive.
We recognize the importance of employee wellbeing. We provide flexible and competitive benefits plans designed to support your physical, mental, financial, and social needs. Our offerings include medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and more. Our culture prioritizes work-life balance and offers flexible time-off plans, including paid parental leave, vacation, and holiday leave.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.