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Senior Service Mapping Consultant

Unlock employer Doha, Qatar Posted: 28 Apr 2026

Financial

  • Estimate: $60k - $80k*
  • Zero income tax location

Accessibility

  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

We are currently looking for a Senior Service Mapping Consultant for our Qatar operations.

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Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
  • Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
  • Strong understanding of CMDB structure, CI classes, and relationships.
  • Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
  • Experience troubleshooting discovery probes, patterns, and integrations.
  • Ability to analyze complex service dependencies and present clear visual service maps.
  • Strong problem-solving skills with attention to detail.
  • Excellent communication and collaboration skills.

Key Responsibilities

  • Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
  • Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
  • Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
  • Continuously refine and improve service mapping processes to increase data accuracy and completeness.
  • Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
  • Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
  • Provide support during incident and problem investigations by leveraging service maps for impact analysis.
  • Develop and maintain documentation for service mapping processes, workflows, and best practices.
  • Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
  • Stay updated with ITSM and service mapping trends, tools, and best practices.

Joining time frame
2 weeks (maximum 1 month)

Location
Qatar

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