Senior Service Sales Engineer

About the Role
We are looking for an energetic and enthusiastic Senior Service Sales Engineer to be based in Jeddah, Saudi Arabia. In this role, you will lead and develop mutually beneficial relationships between the company and customers which are strategic or nationally/locally important. You will proactively identify solutions and develop processes that add value to our customers. This is a unique opportunity to join a team of professionals who thrive to drive offering and sales development strategies and share best practices.

What Will You Do?
Customer Relationship Management:

• Proactively develops and creates customer relationships in his/her area of responsibility.
• Is accountable for developing the company position in his/her customer base or market area.
• Creates and communicates leads and sales opportunities for the entire company sales team (e.g. cross-selling).
• Ensures customer satisfaction and solves complaints with the rest of the company team.
• Documents the customer and contact information, maintains customer data.

Sell:

• Proactively generates opportunities from outside current customer base.
• Handles RFQs.
• Is accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets.
• Is accountable for finding customer needs and ensuring that the company’s solution matches those needs.
• Responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority.
• Validates that the contents of the contract are in line with the negotiation process outcome.
• Maintains full information of opportunities, tasks, and visits (sales funnel management).
• Responsible for timely and accurate reporting in CRM.
• Responsible for gathering relevant information about market and competitors from the field.
• Supports the finance function in money collection.
• Drives execution of his/her individual sales plan.

Are You the One?

• Bachelor’s degree in engineering.
• 7-10 years of direct sales experience in vertical transportation business preferred, with a solution-selling approach.
• Good understanding of the Service / Maintenance business.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Passion for sales, with a proven track record and a strong customer focus.
• CRM experience is a plus.
• Fluency in English is a must & Arabic communication skills are desired.

What Do We Offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees, helping us make the company a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.

At the company, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.

We believe in fair and competitive pay that recognizes performance and supports employee engagement, covering a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.