Senior ServiceNow Administrator

We are seeking a Senior ServiceNow Administrator with over 8 years of experience to join our team at Synechron. The successful candidate will be responsible for administering, configuring, and maintaining the ServiceNow platform to ensure optimal performance and scalability.

Key Responsibilities:

• Administer, configure, and maintain the ServiceNow platform.
• Lead platform upgrades, patching, and release management activities.
• Design and implement complex workflows, business rules, UI policies, and client/server scripts.
• Manage CMDB health, Discovery integrations, and Asset Management processes.
• Oversee Service Catalog, Incident, Problem, Change, and Request Management modules.
• Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions.
• Develop and maintain dashboards, reports, and performance analytics.
• Ensure compliance with ITIL processes and organizational security standards.
• Provide mentorship to junior admins and support teams.
• Document configurations, processes, and best practices for internal knowledge sharing.

Required Skills & Qualifications:

• Proven expertise in ServiceNow administration, configuration, and scripting (JavaScript, Glide, Flow Designer).
• Strong understanding of ITSM, ITOM, CMDB, and Discovery.
• Experience with integrations using REST/SOAP APIs and MID Servers.
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified System Administrator (mandatory); additional certifications like ITSM, Discovery, or HRSD are a plus.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Attributes:

• Experience in managing enterprise-scale ServiceNow environments.
• Exposure to ServiceNow modules like HRSD, SecOps, or GRC.
• Ability to lead platform governance and roadmap planning.