Senior ServiceNow SecOps Technical Consultant

About the Role
We are looking for a Senior ServiceNow SecOps Technical Consultant to design, configure, and implement ServiceNow Security Operations solutions. You will build and customize SecOps modules, integrate ServiceNow with security tools, and ensure the platform effectively supports the client’s security operations. This position requires hands-on technical implementation experience with ServiceNow SecOps (Security Incident Response and/or Vulnerability Response) and will be based onsite in Dubai.

Responsibilities

• Design, configure, and implement ServiceNow SecOps modules: Security Incident Response (SIR), Vulnerability Response (VR), Configuration Compliance, and Threat Intelligence.
• Develop customizations using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Build and maintain integrations with security tools: SIEM (Splunk, QRadar, Sentinel), vulnerability scanners (Qualys, Tenable, Rapid7), and EDR (CrowdStrike, Microsoft Defender).
• Configure security playbooks, workflows, assignment rules, SLAs, and automated response actions.
• Ensure the CMDB is properly set up and populated to support vulnerability and incident correlation.
• Build dashboards, Performance Analytics, and reports for security operations.
• Translate business requirements into technical designs in collaboration with Business Analysts.
• Support testing, deployment, upgrades, and post-go-live support.
• Follow ServiceNow best practices for performance, security, and upgradeability.
• Mentor junior developers and create technical documentation.

Requirements

• 6+ years of ServiceNow development/implementation experience.
• Must have hands-on implementation experience with ServiceNow SecOps (Security Incident Response and/or Vulnerability Response).
• Strong ServiceNow scripting skills: JavaScript, Glide API, Business Rules, Script Includes, Client Scripts.
• Experience with IntegrationHub, Flow Designer, REST/SOAP APIs, MID Server, and security integration spokes/plugins.
• Good knowledge of the CMDB and its role in SecOps.
• Understanding of security operations: incident response, vulnerability management, threat intelligence.
• Experience integrating ServiceNow with SIEM, vulnerability scanners, and EDR tools.
• Bachelor’s degree in IT, Computer Science, Information Security, or a related field.

Nice to Have

• ServiceNow certifications: CSA, CAD, CIS – Security Incident Response, CIS – Vulnerability Response.
• Experience with Security Posture Control, Configuration Compliance, or Threat Intelligence.
• Security certifications (Security+, CEH, CISSP).
• Experience in banking, government, or other regulated sectors in the UAE/GCC.