About the Role
At the company, we are committed to helping industries operate efficiently and sustainably. As a part of the company Motion, you will play a pivotal role in providing pioneering technology and solutions that enhance energy efficiency, improve safety, and ensure precise control over industrial processes. In this role, you will collaborate with the Service Sales Manager to drive service sales processes, generate leads, and build lasting customer relationships in the Cement and Mining sectors.
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Key Responsibilities
- Penetrate Installed Base (IB) markets, promoting upgrades, retrofits, and value-added solutions for customers and the company.
- Understand the channel strategy, establish pricing, prepare sales plans, and propose recovery plans as necessary.
- Utilize the IB database to identify and develop sales opportunities for service products and solutions.
- Focus on the company’s entire service portfolio to secure profitability for assigned business/product groups.
- Generate service sales leads and explore new market opportunities, leveraging market trends.
- Sell the complete service product portfolio to expand the company’s footprint within designated areas.
- Represent the company’s service products at marketing events such as campaigns, trade fairs, exhibitions, conferences, and customer meetings.
- Translate customer needs into relevant company service offerings and solutions.
- Establish long-term relationships with customers, understanding their requirements and applicable regulations while demonstrating technical service knowledge to promote Life Cycle Management (LCM).
- Document customer feedback and ensure satisfaction throughout the sales process.
- Regularly update the IB in the Service database to reflect changes at customer sites.
- Contribute to risk assessments regarding pricing and quality.
- Register required information in the appropriate customer database.
- Plan and conduct weekly sales visits, reporting these in the CRM.
- Manage and update leads/opportunities in the pipeline using CRM tools.
- Monitor sales proposals and tenders, following up on proposal statistics.
- Communicate contract details in line with the company offerings and strategy while managing administrative sales processes.
- Track the company install base and create life cycle services offerings for customers.
- Maintain expertise in Motor and VFD operations and service businesses.
- Understand energy efficiency and decarbonization initiatives, particularly how Motion products can contribute.
- Work within the Services Sales business model for segments such as Cement, Mining, Minerals, Food & Beverage, and Utilities to offer the MOSE portfolio.
- Possess basic knowledge of IoT and condition monitoring on Motors and VFDs.
- Utilize CRM and Salesforce effectively to maintain a healthy sales pipeline.
Team Dynamics
Our teams are built on collaboration and continuous learning. Each member contributes a unique perspective, and together we tackle real challenges. Your work will be significant because the progress we make has a tangible impact.
Qualifications for the Role
- Education & Experience: Bachelor's degree in Electrical, Electronics, or Mechanical Engineering with a minimum of 5 years of experience in the company Motion Services portfolio, preferably in sales and technical support within Saudi Arabia, focusing on Motor and VFD services in the Cement, Mining, Minerals, and Utilities sectors in the western and southern regions.
- Technical Expertise: Strong understanding of Motor and VFD systems, service offerings, spare parts, service contracts, and energy efficiency initiatives.
- Sales & Collaboration Skills: Proven experience in project and solution-based sales, with effective communication and collaboration skills in cross-country and virtual team settings.
- Tools & Languages: Proficient in Salesforce (SFDC); fluency in both English and Arabic is required.
Benefits
We prioritize the well-being of our employees by offering benefits that extend beyond the basics. Your future is important to us, and we invest in your growth and success.
