About the Job:
At the company, we are powering the era of the agentic enterprise. We seek AI-native thinkers who are energized by the opportunity to reinvent how they work. The Senior Services Solutions Manager (SSM) at Level 4 is a fully qualified professional responsible for managing complex engagements, focusing on the strategic transition of customers from purchasing "hours" to achieving "defined impact" and business value. You will act as a consultative challenger, ensuring every Statement of Work (SOW) is linked to specific business outcomes.
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Key Responsibilities:
- Complex Problem Solving: Tackle problems of diverse scope with thorough data analysis.
- Strategic Impact: Own the services lifecycle for high-stakes, complex engagements.
- Operational Leadership: Implement Scope Governance and maintain practice margin health through meticulous SFDC rigor.
- Consultative Challenger: Challenge unrealistic customer requests and propose strategic trade-offs to protect project health.
- Scope Governance: Lead technical discovery pre-signature and manage change processes for all scope modifications.
- Commercial Data Integrity: Ensure accuracy of bookings forecasts and financial milestones in SFDC.
- Value Engineering: Translate complex business challenges into milestone-driven roadmaps.
- Cross-Functional Networking: Collaborate with senior internal and external personnel to drive alignment.
Ideal Candidate Qualifications:
- Experience: Minimum of 8 years related experience with a Bachelor’s degree; or 6 years and a Master’s degree.
- Field Expertise: 8-12 years in field sales or services delivery, specifically within Data Warehousing, BI, or Cloud fields.
- Technical Proficiency: Expert in Technical Discovery and Scoping.
- Soft Skills: Proven ability to exercise good judgment in complex environments.
Join the company to help redefine the future of work and make a significant impact!
