About the Job
Oracle Customer Success Services is dedicated to ensuring customer success through a comprehensive range of services and solutions supported by certified and experienced implementers, accelerating the entire customer journey. The CSS Global SaaS & Apps Delivery team is tasked with providing technical services for all customer applications and software hosted in Oracle Cloud Infrastructure (OCI), on-premises, or in hybrid environments. This role focuses on driving the adoption of Oracle Cloud Infrastructure by showcasing the capabilities of Oracle’s cloud technology alongside value-added engineering solutions, ensuring a differentiated service experience for our customers.
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We are seeking an IT engineer who is passionate about edge technologies and finds fulfillment in influencing customer experiences through managed cloud services.
Responsibilities
As a Senior Siebel Architect, you will be responsible for designing, developing, and maintaining Siebel CRM applications that address the business needs of the organization. You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure seamless integration and optimal performance of the CRM system. Your role involves:
- Direct interaction with customers on new implementations, migration, and maintenance projects.
- Collaborating with globally distributed teams across technology domains.
- Handling critical issues and escalations while ensuring utmost customer satisfaction.
- Flexibility to work across multiple technologies and commitment to continuous upskilling through Oracle's learning program.
What You Bring
- Over 15 years of industry experience in Oracle Siebel, including WebLogic and database administration.
- Strong leadership and customer management skills as a Siebel Architect.
- Experience with pre-sales opportunities to develop the Siebel business.
- Proficiency in application installation, upgrades, migration, and patching, with at least four upgrade/migration projects on the latest Siebel versions.
- Familiarity with Unix or Linux platforms and Windows.
- Experience in production support environments and the flexibility to work in a rotating shift model in a 24x7 roster.
- Excellent interpersonal, presentation, and communication skills.
Preferred Qualifications
- Experience with CI/CD and DevOps skills, including Python, Docker, and Kubernetes.
- Cloud administration experience in OCI or other clouds like Azure and AWS.
- Current certifications in Oracle Cloud Infrastructure and Oracle Siebel technologies.
- Availability to work on a standby basis (24x7) or during scheduled out-of-hours operations.
What We Offer You
- A range of benefits aimed at supporting your lifestyle and wellbeing.
- A multifaceted role featuring a broad spectrum of responsibilities.
- A supportive workplace environment that fosters success.
Desired Competencies
- Self-motivated and resourceful with a commitment to self-education.
- Technical leader who inspires team members.
- Excellent written and verbal communication skills in English.
- Experience with globally distributed teams is a plus.
- A proactive approach to continuous improvement in processes, systems, and services.
Join us and be part of a world leader in cloud solutions, using innovative technologies to solve real-world problems and transforming the landscape of businesses around the globe.
