As a Senior Site Reliability Engineer (SRE) within the Payward Services (PWS) business unit at the company, you will collaborate with development and operations teams to manage infrastructure, enhance CI/CD pipelines, and uphold operational excellence. Your expertise in infrastructure, monitoring, and automation will ensure that our services remain performant, resilient, and consistently improving.
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The company is a mission-focused organization rooted in crypto values, dedicated to accelerating the global adoption of cryptocurrency to promote financial freedom and inclusion. As a fully remote company with a global team spanning over 70 countries, team members are industry pioneers known for developing premium crypto products for traders, institutions, and newcomers alike.
Key Responsibilities:
- Manage and support infrastructure for Payward Services, including Nomad, Kubernetes, databases, and third-party system integrations.
- Provide operational support across multiple teams, aiding in the debugging of issues in both staging and production environments.
- Participate in incident response and post-incident reviews to bolster system resilience.
- Consult with teams on performance, monitoring, and alerting best practices, keeping in mind partner-facing SLA commitments.
- Build tooling, automation, and dashboards to enhance observability and empower development teams.
- Maintain and troubleshoot CI pipelines ensuring reliable and fast build, test, and deployment cycles.
- Collaborate with developers, QA, and product managers to streamline development and release cycles.
Qualifications:
- 5+ years in a DevOps or SRE role.
- Proficiency with hybrid-cloud infrastructure environments.
- Experience with Git source version control and CI/CD configuration.
- Deep understanding of monitoring and alerting systems (preferably Prometheus and Grafana).
- Capacity to debug complex distributed systems, networks, and Linux operating systems.
- Experience with containerization and orchestration (Docker, Nomad, Kubernetes is a plus).
- Strong scripting skills (Bash, Python, or Go).
- Self-starter capable of thriving independently and remotely in fast-paced environments.
Nice to Have:
- Background working with distributed systems and technologies (Kafka, gRPC, Redis, etc.).
- Experience operating services with external SLAs or in a B2B/enterprise context.
- Knowledge of benchmarking, performance tuning, and identifying system bottlenecks.
- Proficiency with databases (SQL and NoSQL) and production operations experience.
- Interest in lower-level programming languages such as Rust.
- Experience integrating with APIs (GitLab, Jira, Slack).
Language Requirements:
Fluency in English is preferred as team members speak over 50 languages, reflecting the diverse backgrounds of the team.
The company is an equal opportunity employer that fosters an inclusive workplace. We encourage candidates from all backgrounds to apply, especially those passionate about crypto!
