Senior Site Reliability / Gitops Engineer

About the job
The company is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with over 1200 colleagues in more than 75 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

We are hiring a Senior Site Reliability / Gitops Engineer to our Information Systems (IS) team. This role offers an opportunity for an automation-first senior technologist with a passion for Linux to build a career with the company and drive the success for those leveraging Ubuntu and open source products. If you have experience in IT operations automation, Infrastructure as Code, and a passion for technology, you will thrive in this environment.

Job Summary
The IS team at the company supports and maintains all of the company's IT production services, managing services used by over 60 million Ubuntu users. As a Senior SRE & Gitops engineer, you will drive operations automation to the next level, both in our private clouds and in public clouds, utilizing the best open source infrastructure as code software and software development practices such as CI/CD pipelines.

In addition to defining infrastructure as code, you will enhance the company's products and the open-source technologies they leverage by providing critical feedback to developers on scalability, submitting bugs, and sometimes writing pull requests. You will collaborate on design and implementations with other teams within the company while being part of a global team of SREs that provide excellent services to the company, its customers, and the Ubuntu Community.

As a Senior Site Reliability / Gitops Engineer you will

• Drive the development of automation and Gitops within your team as an embedded tech lead
• Closely collaborate with the IS architect to align your solutions with the IS architecture vision
• Design and architect services that IS can offer as products
• Apply your experience of IaC to develop practices within IS, constantly increasing automation and improving processes
• Automate software operations for re-usability and consistency across private and public clouds, accounting for distributed system complexities
• Maintain operational responsibility for all of the company's core services, networks, and infrastructure
• Develop skills in troubleshooting, capacity planning, and performance investigation while using observability tools like Prometheus, Grafana, and Elasticsearch
• Provide assistance and collaborate with globally distributed engineering, operations, and support peers
• Be given uninterrupted development time to focus on larger projects and automation of manual tasks
• Share your knowledge and best practices with team members in design sessions, mentorship, and collaborative work
• Carry final responsibility for time-critical escalations

What we are looking for in you

• A modern view on hosting architecture, driven by Infrastructure as Code across both private and public clouds
• A product mindset focused on developing products rather than solutions
• Python software development experience with large projects
• Experience working with Kubernetes or other container orchestration systems
• Proven experience in managing and deploying cloud infrastructure using code
• Practical knowledge of Linux networking, routing, and firewalls
• Familiarity with various forms of Linux storage, from Ceph to Databases
• Hands-on experience administering enterprise Linux servers
• Extensive knowledge of cloud computing concepts and technologies
• Bachelor's degree or greater, preferably in computer science or a related engineering field
• Clear and effective communication skills in English, both written and verbal
• Motivated with the ability to troubleshoot from kernel to web and willing to seek assistance as needed
• A willingness to be flexible and quick to learn new technologies
• Inspired by the needs of fast-changing environments
• Comfortable working within distributed teams
• Passionate about and familiar with open-source, especially Ubuntu or Debian

What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide, revisiting compensation annually (and more often for graduates and associates) to recognize outstanding performance. In addition to base pay, a performance-driven annual bonus or commission is offered along with benefits that reflect our values and ideals.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds create a better work environment and lead to better products.