About the Role
You will join a global team of experts revolutionizing how data and infrastructure connect and protect organizations in the AI era. This position allows you to experiment, create meaningful solutions, and collaborate with empathy to make significant contributions on a global scale. Your work will power the future by providing customers with unparalleled security, visibility, and insights.
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Your Impact
- Act as the primary advocate and trusted advisor for customers, driving business development and ensuring operational and service delivery excellence.
- Lead strategic engagements and periodic business reviews to communicate KPIs and deliver actionable insights to customer leadership.
- Leverage analytics and AI tools to anticipate customer needs, deliver innovative solutions, and streamline workflows for measurable business results.
- Provide technical leadership within the team and across the technology domain, serving as a thought leader in software engineering and integration.
- Coordinate across internal business units, including DevOps, service delivery, and product management, to ensure seamless operational alignment.
- Visit and work onsite at customer locations in Dubai as needed to build relationships and provide immediate, hands-on support for strategic objectives.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
- 6+ years of experience in customer success, technical support, or engineering within a high-tech, B2B environment.
- Demonstrated proficiency using case management and collaboration tools such as Salesforce and Jira.
- Proven technical expertise in LTE/5G networks, telecom protocols, and IoT solutions, supported by troubleshooting skills in Wireshark, Splunk, or SQL.
- Native proficiency in Arabic and professional fluency in English to support local stakeholder engagements.
- Experience with analytics, cloud/SaaS solutions, and a documented commitment to AI adoption and continuous learning.
Preferred Qualifications
- Experience acting as a trusted advisor to C-suite or high-level IT leadership.
- Proven track record of co-developing innovative solutions that directly impact business KPIs.
- Demonstrated success in identifying new use cases and driving solution adoption within complex enterprise environments.
- Experience facilitating cross-team communication and mentoring peers to foster a collaborative culture.
- Ability to translate complex technical concepts into strategic business recommendations.
Benefits
At the company, you will have the opportunity to be part of a team that collaborates to create solutions that integrate and protect organizations. The environment encourages continual learning and professional growth, providing a unique platform for employees to expand their skills and advance their careers.
Contract and Travel Details
This role may require travel to customer sites in Dubai as needed for relationship building and immediate project assistance. The specific structure of the contract and additional details will be discussed during the recruitment process.
