As an experienced Senior Solution Architect on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. You will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment. Your troubleshooting skills will be essential for performing investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Your goal is incident resolution, application maintenance, and to provide tangible and measurable value outcomes that improve care delivery.
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Responsibilities
- Consult with clients on service line workflow and guide them through interdependencies and design decision impacts for Carenet modules.
- Provide solution oversight, direction, and expertise to stakeholders.
- Collaborate with cross-functional teams to design and implement scalable solutions.
- Troubleshoot and resolve technical issues related to Carenet modules.
- Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.
- Stay current on evolving features, functionalities, and best practices.
- Lead client meetings and events.
- Drive internal team initiatives.
Requirements
- Bachelor's degree or master’s degree in IT, Healthcare, or related field, or equivalent relevant work experience.
- Minimum 6+ years of experience in Healthcare IT, with a strong focus on Carenet (mPage, Phys Doc, nursing integration, etc.) modules and integrated solution modules.
- Proven experience on the company Health Powerchart, Orders, Dynamic Documentation.
- Excellent analytical and problem-solving skills.
- Strong communication, collaboration, and interpersonal skills.
- Ability to work independently and manage multiple projects simultaneously.
- Customer service experience, at least 2 years.
- Experience working with the company Health Millennium is preferred.
- Travel need will be based on business (10% - 20%).
Location
United Arab Emirates
