About the Role
This role is pivotal for defining and maintaining the end-to-end solution architecture for Microsoft Dynamics 365 CRM-based solutions. The ideal candidate will be responsible for designing scalable and secure solutions using Microsoft technologies such as Dynamics 365, Dataverse, and Azure. You will lead technical architecture and design initiatives, ensuring integration across various systems and enhancing overall operational efficiencies. Your expertise will drive the technical direction and ensure adherence to architectural standards while collaborating closely with cross-functional teams.
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Key Responsibilities
- Define and maintain the end-to-end solution architecture for Microsoft Dynamics 365 CRM-based solutions.
- Design scalable and secure solutions using Microsoft Dynamics 365, Dataverse, Azure, and related Microsoft technologies.
- Lead technical architecture and design for new services, enhancements, integrations, and transformation initiatives.
- Review existing architecture and identify opportunities for optimization, modernization, and simplification.
- Design integration architecture between Dynamics 365, Databricks, enterprise applications, APIs, external systems, and data platforms.
- Define API, integration, data flow, authentication, and security architecture.
- Ensure appropriate application, data, integration, and infrastructure architecture principles are followed.
- Work closely with business analysts, developers, data architects, cybersecurity teams, infrastructure teams, and project managers.
- Review technical designs, solution architecture documents, integration specifications, and development approaches.
- Provide technical leadership and guidance to development and implementation teams.
- Ensure solutions comply with organizational security, data protection, governance, and architecture standards.
- Identify technical risks, dependencies, scalability issues, and potential points of failure.
- Support technical evaluations and provide recommendations on technology and solution options.
- Participate in architecture review boards and technical decision-making.
- Ensure high availability, disaster recovery, performance, scalability, and maintainability are considered in solution designs.
Technical Skills
- Minimum 10+ years of experience in IT, with significant experience in solution/enterprise architecture.
- Minimum 5+ years of hands-on experience with Microsoft Dynamics 365 CRM.
- Strong expertise in Dynamics 365 Customer Engagement (CE) and Microsoft Dataverse.
- Strong knowledge of Dynamics 365 architecture, customization, security roles, business units, workflows, plugins, APIs, and integrations.
- Strong experience with Azure cloud architecture.
- Strong experience designing enterprise integrations using APIs, REST, messaging, and integration platforms.
- Strong understanding of data architecture and integration between CRM and enterprise data platforms.
- Strong understanding of Databricks and modern data-platform architecture, sufficient to design and govern integrations with the data platform.
- Experience with Microsoft technologies such as Azure Integration Services, API Management, Logic Apps, Functions, Service Bus, Power Platform, and Power BI is highly desirable.
- Strong understanding of identity and security technologies, including Microsoft Entra ID, OAuth 2.0, SSO, MFA, RBAC, and secure API integration.
- Experience with enterprise architecture principles and architecture documentation.
- Strong understanding of performance, scalability, high availability, and disaster recovery.
- Excellent communication and stakeholder management skills.
Qualifications
- Education: Bachelors Degree in Computer Science or any related IT field.
- Preferred Certifications:
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Certified: Dynamics 365-related certifications
- Microsoft Certified: Azure Solutions Architect Expert
- TOGAF or equivalent enterprise architecture certification
