Senior Solutions Architect

We’re looking for an experienced cybersecurity professional with a number of years of experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Success team as a Senior Solutions Architect based in Saudi Arabia, covering the METNA region. In this role, you will be the consistent value champion for the company from pre-sale to post-sale. You will partner with our Enterprise Sales team as you conduct POVs with new & existing customers to secure the technical win and build relationships with key customers to drive business outcomes. You will be the key contact within our strategic accounts, driving platform adoption to the latest features to maximize the value of the company's One Platform and executing a programmatic approach to Cyber Workforce Resilience.

Unlike traditional consultancy, which would be transactional, in this role you are embedded and dedicated to the customer for the duration of the contract. This is a long-term and continuous engagement to provide industry and operational experience to help simplify the drive for cyber resilience by aligning and complementing an organisation's cyber strategy and vision.

Responsibilities

• Identify and help define prospective customers’ technical requirements/use-cases to align the company’s technical and business value proposition.
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts.
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk.
• Partner with key customers to understand and help achieve their business objectives, cybersecurity initiatives, and desired outcomes.
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews.
• Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
• Drive adoption to maximize the value of the company's Labs Platform.
• Immerse into the cybersecurity community to remain informed of evolving threats, trends, and new technologies.
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation.

Program Management

• Support customers in operationalizing and incorporating the company's One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports, and insights to bring attention to the value created along the journey.
• Function as an escalation point and primary liaison between sales, product leadership, and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts.
• With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

Requirements

• 5+ years work experience in an information security practitioner or solution consulting role as well as time spent working in a pre-sales capacity. Experience within Customer Success would be highly desirable.
• Extensive experience in client-facing roles - you will have consulted and presented to both C-level execs and technical stakeholders.
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development).
• Authoritative knowledge of information security concepts, domains, compliances, and standards. You are an engaging speaker and presenter, able to articulate value and discuss technical concepts in a jargon-free manner.
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc.
• Experience leading technical presentations for both technical and non-technical audiences across all levels.
• Industry qualifications such as CISSP would be desirable but not essential to this role.

Benefits

• You'll receive additional benefits allowance to use towards your chosen pension, healthcare, and housing.
• Time off, flexible and remote working so you can work when is best for you, including 25 days annual leave + 2 volunteering days and birthday half day.
• Look after your family and yourself with enhanced parental leave, mindfulness groups, and critical illness cover.
• Career and learning development through the platform and our ‘Learn Anything’ fund.
• Share in the company's success with share options, sales incentives, and Recognition & Rewards for doing great work and living our values and behaviours.
• Informal or formal flexible working options, such as flexible start and finish times, reduced hours, job share, remote working.
• We’re a sociable, tight-knit team with monthly socials and sports clubs. While this is a remote position, we do all meet in our EMEA HQ on a bi-annual basis and regularly in person in region.

Cyber threats wait for no one and neither should you. Apply now!