About the Role
Join our growing Customer Success team as a Senior Solutions Architect based in the UAE, covering the METNA region. We are seeking an experienced cybersecurity professional with a strong background across the entire customer lifecycle—from pre-sales to post-sales and professional services. In this role, you will become a key value champion for the platform, partnering with our Enterprise Sales team to secure technical wins and drive business outcomes. You will engage with customers to maximize platform adoption and execute a programmatic approach to Cyber Workforce Resilience.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Unlike traditional consultancy roles, your engagement will be ongoing and dedicated, allowing you to build long-term relationships with customers, align with their cybersecurity strategies, and support them in achieving their goals. Adaptability and trustworthiness are essential, as you will work closely with various stakeholders— from C-suite executives to individual team members—ensuring their success makes you feel personally invested.
Key Responsibilities
As a senior individual contributor, your main responsibilities will include:
- Identify and help define prospective customers’ technical requirements and use-cases to align the company’s technical and business value proposition.
- Engage with C-level executives, technical cybersecurity professionals, and major lines of business by delivering in-depth solution demonstrations and managing proof-of-concepts.
- Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk.
- Partner with key customers to understand and help achieve their business objectives, cybersecurity initiatives, and desired outcomes.
- Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
- Deliver routine Executive Business Reviews to maintain engagement with C-level executives and stakeholders.
- Utilize cybersecurity knowledge to recommend improvements to existing programs and suggest new initiatives.
- Drive adoption of the platform to maximize value.
- Stay informed about evolving threats, trends, and new technologies within the cybersecurity community.
- Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation.
Program Management
- Support customers in operationalizing and incorporating the platform into their cybersecurity programs sustainably by leveraging platform metrics, custom reports, and insights.
- Function as an escalation point and primary liaison between sales, product leadership, and client accounts.
- Assist the Customer Success Manager (CSM) in delivering Executive Business Reviews (EBRs) by providing executive-level reports that foster long-term account health and expansion opportunities.
Qualifications
We’d love to hear from you if you have proven experience in the following areas:
- 5+ years of experience in an information security practitioner or solution consulting role, including experience in a pre-sales capacity; Customer Success experience is highly desirable.
- Extensive experience in client-facing roles, consulting and presenting to both C-level executives and technical stakeholders.
- Proficiency in IT fundamentals, including computer hardware/software, databases, networking, security, and software development.
- Authoritative knowledge of information security concepts, domains, and compliance standards, along with strong presentation skills.
- Hands-on experience with Windows and Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments.
- Experience leading technical presentations for both technical and non-technical audiences across all levels.
- Industry qualifications such as CISSP are desirable but not essential.
Company Values
Our growth is fueled by core values that guide our work:
- Driven: We strive for innovation and remain ambitious in pursuing excellence.
- Inclusive: We foster diversity and open dialogue, creating a collaborative environment.
- Customer Centric: We build deep relationships with our customers, ensuring they feel valued and supported.
- One Team: We work together as a talented global team prepared for future challenges.
Benefits
We offer an inclusive and supportive environment along with a wide range of benefits to help you thrive:
- Additional benefits allowance for pension, healthcare, and housing.
- Flexible and remote working options, including 25 days of annual leave, plus 2 volunteering days and birthday half-day.
- Enhanced parental leave, mindfulness groups, and critical illness cover to support your family and well-being.
- Career and learning development opportunities through our platform and a ‘Learn Anything’ fund.
- Share options and sales incentives to participate in the company's success, along with Recognition & Rewards programs.
- A sociable work environment with monthly socials and team-building activities.
- Remote role with biannual meetings at our EMEA HQ and regular in-person interactions in the region.
