About the Job:
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City, Sprinklr collaborates with more than 1,000 of the world’s most valuable enterprises, including global brands like Microsoft, P&G, and Samsung, as well as over 50% of the Fortune 100.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Job Description:
Sprinklr is looking for a pre-sales Senior Solutions Consultant to partner with Sales and Customer Success on our Large Enterprise prospects and strategic clients. As a Senior Solutions Consultant, you will bring your technical and industry expertise to create compelling solutions for customers. You will need to have a thorough understanding of Sprinklr’s offerings to help our customers realize the outcomes and benefits they seek. Working closely with sales and customer success, you will uncover and address customers' current and future needs to provide an end-to-end solution.
Key Responsibilities:
- Design and present solutions that address customer business challenges.
- Lead discovery sessions to understand client objectives and desired outcomes.
- Present visions of solutions that meet client requirements, promoting adoption and growth.
- Conduct client workshops, including whiteboarding and Q&A sessions.
- Stay current on industry trends and competition.
- Develop and share client success stories to convey the value of Sprinklr’s solutions.
- Maintain accurate documentation of customer interactions and feedback.
Qualifications:
- 5+ years of relevant CX strategy and technical consulting experience.
- Experience in a presales role at a SaaS company managing large enterprise customers.
- Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media.
- Proven thought leader in relevant areas through white papers, industry event speaking, and blogging.
- Creative thinker capable of innovatively approaching customer experience challenges.
Language Requirements:
[Language requirements not specified in the job posting.]
Why You'll Love Sprinklr:
Sprinklr is dedicated to creating a culture of belonging where employees feel valued and heard. We offer comprehensive health plans, well-being programs, and financial protection for full-time employees. Our mission is to empower organizations to enhance customer happiness, and we believe in supporting our employees' personal and professional growth through continuous learning and wellbeing initiatives.
Equal Employment Opportunity:
Sprinklr is an equal-opportunity workplace and an affirmative-action employer, committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
