Senior Solutions Engineer

About the Role
The Senior Solution Engineer is a key member of the Global Sales team, specializing in leveraging innovative AV and IT solutions to deliver exceptional value to clients. This role is responsible for generating demand by prospecting, qualifying, educating, and proposing tailored solutions that address the evolving needs of customers. Success in this position requires advanced communication skills, technical expertise in AV/IT systems, relationship-based sales experience, and a commitment to achieving business growth targets. The Senior Solutions Engineer leads strategic customer engagements and drives innovation in AV/IT solutions within a specific region. Responsibilities include designing complex solutions, representing the organization at industry events, and influencing best practices across the company.

Responsibilities

• Demand Generation and Prospecting (40%)

  • Identify and target prospects by researching and identifying potential customers who could benefit from the company’s AV and IT solutions.
  • Engage with channel partners and end-users to drive awareness and adoption of the existing and newly launched product portfolio by presenting and promoting solutions that align with customer needs and business objectives.
  • Conduct market research to stay updated on industry trends, competitor activities, and customer needs, refining prospecting approaches accordingly.

• Qualification and Education (25%)

  • Qualify projects and determine their potential readiness to benefit from AV and IT solutions.
  • Hold relevant certifications such as CTS, Microsoft Teams Rooms (MTR) Technical Enablement Certification, and Zoom Certified Integrator Program.
  • Conduct customer needs analysis to understand and document business challenges and requirements through active listening and strategic questioning.
  • Develop and deliver customized content to educate prospects about how the products and solutions can effectively address their AV and IT needs.

• Proposal and Business Development (20%)

  • Lead the design and implementation of complex solution proposals by delivering tailored recommendations to address end-user needs.
  • Meet or exceed assigned projects and new accounts targets and proactively monitor growth opportunities with key accounts.

• Collaboration and Reporting (10%)

  • Collaborate closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
  • Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.

• Other Duties (5%)

  • Represent the company at industry events and conferences, acting as a thought leader to drive the adoption of new technologies and best practices.
  • Lead customized end-user engagement activations.

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
• 5 or more years of experience with a comprehensive technical knowledge of audio principles and products.
• Relevant certifications such as CTS, Microsoft Teams Rooms (MTR) Technical Enablement Certification, and Zoom Certified Integrator Program.
• Experience providing audio technical support, audio design, and audio equipment setup.
• Background or experience in touring production, theater production, integration, conferencing, broadcasting, or networking.
• Excellent communication and presentation skills.
• Enjoy meeting and dealing with new people and exhibit expert troubleshooting skills.
• Ability to learn new technologies, handle multiple assignments, work independently, and complete projects successfully.
• Detail-oriented, well-organized, and possess good time management skills.

Work Environment and Benefits

• The organization values an Associate-first culture with flexible work arrangements and opportunities for all employees.
• Commitment to an inclusive, diverse, equitable, and accessible work environment.

Notes

• The organization has over 35 regional sales offices, engineering hubs, distribution centers, and manufacturing facilities throughout the Americas, EMEA, and Asia.