Senior Solutions Engineer

Join our dynamic Solution Engineering team in Melbourne, Australia, and be part of a results-driven pre-sales group. Our collaborative team spans sales, customer success, support, marketing, and G&A, fostering innovation, empowerment, and hands-on learning. We celebrate each other’s successes while delivering an exceptional experience for our customers.

As a Senior Sales Engineer, you will be a technical leader in driving growth and adoption of solutions with enterprise customers. Your responsibilities will include:

• Demonstrating and evangelizing products and services through onsite sessions, webinars, and field events.
• Leading discovery calls and conversations to identify and validate opportunities, independently or with your sales counterpart.
• Establishing and maintaining positive relationships with customers and partners throughout the sales cycle and beyond.
• Conducting on-site customer engagements, including Proof of Value/Concept demonstrations.
• Addressing complex technical inquiries and resolving customer concerns to ensure successful outcomes.
• Collaborating with cross-functional teams to continuously improve working practices, processes, and customer success.

Minimum Qualifications

• Proven experience in enterprise presales, ideally 5+ years, with a technical focus.
• Ability to understand complex application environments and machine data sources (logs, security data, network data, etc.).
• Experience in observability solutions (Kubernetes, Docker, Serverless) and scripting languages (Python, Perl) is a plus.
• Strong ability to articulate complex technical solutions to customers and partners.
• Experience working with cross-functional teams to deliver customer value and improve processes.

Preferred Qualifications

• Hands-on knowledge of solutions and experience demonstrating their value to enterprise customers.
• Excellent communication and interpersonal skills with a collaborative mindset.
• Familiarity with open-source technologies, search engines, and query languages.
• Ability to thrive in a multicultural, fast-paced environment.
• Passion for technology, innovation, and customer success.