About the Role
The Senior Specialist – Cloud Operations is responsible for the day-to-day operation, administration, monitoring, and optimization of the organization’s cloud environments. This role ensures that cloud services remain available, secure, reliable, and cost-efficient. Additionally, the Senior Specialist provides advanced technical support, drives automation, and fosters continuous operational improvement.
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Key Responsibilities
- Operate, administer, monitor, and support enterprise cloud platforms and services.
- Ensure the availability, stability, performance, and operational readiness of cloud environments.
- Monitor cloud infrastructure and proactively identify and resolve performance, capacity, availability, and configuration issues.
- Provide L3 technical support for complex cloud incidents, service requests, and change requests.
- Perform cloud platform patching, upgrades, maintenance, troubleshooting, and lifecycle activities.
- Implement automation to improve operational efficiency and reduce repetitive manual activities.
- Support cloud security controls, identity and access management, configuration standards, backup, and disaster recovery.
- Support incident, problem, and change management activities, including root-cause analysis for recurring or critical issues.
- Monitor cloud utilization and support FinOps/cost optimization activities to improve resource efficiency.
- Maintain technical documentation, operational procedures, runbooks, and SOPs.
- Collaborate with Infrastructure, Cybersecurity, Network, Application, Architecture, and DevOps teams to resolve operational issues and support new solutions.
- Support cloud migrations, deployments, configuration changes, and integration with on-premises infrastructure.
- Maintain monitoring, alerting, backup, recovery, and high-availability capabilities.
- Identify opportunities for continuous improvement in cloud reliability, scalability, security, and operational processes.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Typically 5–8 years of relevant IT/infrastructure experience, including strong hands-on exposure to cloud operations.
- Hands-on experience with one or more major platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Public senior cloud roles similarly emphasize AWS/Azure, cloud infrastructure, monitoring, troubleshooting, security, scalability, and cost efficiency.
