About the Role
This position involves managing the body and paint workshop network to ensure smooth operations, high repair quality, expense control, and customer satisfaction. The role supports the setup of new workshops, including equipment selection and layout design, and reviewing and approving third-party workshops to meet company standards.
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Key Functional Responsibilities
- Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
- Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
- Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.
- Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.
- Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.
- Support diagnosis of technical issues and escalate unresolved cases to technical support when needed.
- Support customer service by resolving complaints and ensuring high levels of customer satisfaction.
- Certify third-party body & paint workshops based on technical and operational criteria.
- Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution.
- Ensure proper maintenance and safety compliance of all workshop tools and equipment.
- Ensure all workshop staff are trained on standard operating procedures and dealership systems.
Job Requirements
- Education: Bachelor’s degree in mechanical, Industrial, or Automotive Engineering, or any related field.
- Experience: Minimum of 3 years in a similar role within an automotive dealership or body and paint operations.
