The company, a leader in AI-powered cloud and digital infrastructure, is at the forefront of transformative technology solutions worldwide. We focus on helping clients leverage sovereign AI infrastructure, particularly in sectors with strict regulatory requirements. Our mission is to redefine digital transformation by combining sovereign capabilities with scalable, high-performance compute infrastructure.
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We are seeking a Senior Specialist – Data Center Operations to lead and oversee critical activities within our data center. This role demands excellence in uptime, reliability, and operational performance. As a subject matter expert, you will provide technical leadership, manage complex incidents, and drive continuous improvement within our infrastructure operations.
Responsibilities:
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Data Center Operations & Service Delivery:
- Manage daily data center operations, ensuring service excellence and uptime goals are achieved.
- Oversee preventive and corrective maintenance for MEP and IT systems.
- Monitor system health, performance metrics, and operational KPIs.
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Incident Management & Troubleshooting:
- Act as the escalation point for high-priority incidents.
- Lead troubleshooting, recovery efforts, and root cause analysis (RCA).
- Implement preventive measures to minimize recurring issues.
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Vendor & Maintenance Management:
- Monitor vendor performance during deployments and maintenance activities.
- Ensure compliance with SLAs and operational procedures.
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Governance, Risk & Compliance:
- Conduct operational audits and ensure adherence to internal policies and regulatory requirements.
- Maintain comprehensive documentation including SOPs and infrastructure layouts.
- Align operations with Uptime Institute Tier standards.
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Continuous Improvement & Strategy:
- Drive initiatives to enhance operational efficiency and sustainability.
- Support capacity planning and risk management efforts.
- Lead or assist with change management and operational projects.
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Team Leadership & Collaboration:
- Mentor and train junior team members.
- Collaborate with various teams including engineering, NOC, IT, and security.
- Foster a safety-focused and high-performance operational culture.
Qualifications:
Required:
- 5+ years of experience in data center operations within mission-critical environments.
- Strong hands-on expertise with MEP systems and IT infrastructure.
- Proven experience in managing high-impact incidents.
- Advanced troubleshooting skills across electrical, mechanical, network, and server environments.
- Familiarity with ITSM, DCIM, and monitoring platforms.
- Strong communication and stakeholder management skills.
Preferred:
- Uptime Institute – Accredited Operations Specialist certification (or ability to obtain within 6 months).
- Experience in capacity planning and risk assessment frameworks.
- Demonstrated experience driving operational improvements.
- Leadership experience in mentoring or managing teams.
