About the Role
The Senior Specialist, Product Operations will play a vital role in the implementation and support of the Originating Institutions (OI) for Cross-Border Payment Services. The successful candidate will manage all aspects of XBS configurations from the technical integration to the commercial launch, and will support various expansion programs of the Originating Institutions. This role involves project management of configuration tasks executed by internal teams to ensure seamless completion of all configurations, and leading various projects including Testing, Migrations, and special initiatives.
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Responsibilities
- Spearhead configuration projects for the company Cross-Border business.
- Manage key stakeholders and support test sessions for new and existing customers.
- Ensure accurate configuration of new Originating Institutions within prescribed SLAs, maintaining attention to detail.
- Collaborate with cross-functional teams that support cross-border business to meet overall implementation expectations.
- Track OI onboarding pipelines, and follow up regularly for pending details or confirmations from Sales teams/OIs to complete configurations.
- Proactively identify and address anomalies in configuration data, following up to obtain necessary onboarding details.
- Provide support for user acceptance testing related to new functionalities linked to configuration.
- Activate new corridors, products/channels, pricing changes, branch additions, and demographic changes for existing OIs.
- Collaborate with regional product delivery, Customer Implementation, and product management teams on configuration-related requirements.
- Maintain records of all configuration requests for future reference.
- Collaborate with Customer Support teams to provide details from systems pertaining to an OI to resolve issues.
- Provide metrics required by product management teams related to OI portfolio and pipelines.
- Contribute to continuous process improvements to enhance service experiences for internal and external customers.
- Undertake specific projects assigned by the line manager and support miscellaneous activities endorsed by the line manager.
About You/Experience
- Bachelor or Master Degree in Information Technology.
- Minimum of 4 years experience in the financial services industry, prior experience in Cross-Border payments is strongly preferred.
- Self-starter and quick learner with the ability to work independently.
- Thrive in fast-paced environments; flexible to handle rapidly changing scenarios.
- Ability to work with ambiguity and manage complex implementation projects; successfully manage multiple responsibilities and tasks.
- Willingness to learn about technology, system structure, and rules.
- Strong analytical and problem-solving skills.
- Strong data and financial analysis skills and experience.
- Superior communication and interpersonal skills.
- Strong project management skills with excellent organization and task management abilities.
- Strong collaborator with the ability to work cross-functionally.
- Willingness to work flexible hours and potentially relocate to a different company location.
Corporate Security Responsibility
All activities involving access to company assets, information, and networks come with inherent risks to the organization. Every person working for or on behalf of the company must ensure information security by:
- Abiding by company’s security policies and practices;
- Ensuring the confidentiality and integrity of the information being accessed;
- Reporting any suspected information security violations or breaches;
- Completing all periodic mandatory security training in accordance with company’s guidelines.
