About the Role
In this position, you will take end-to-end ownership of customer-initiated NEOBIZ and Business Checking Account (BCA) applications within our workflow system. Your primary focus will be on ensuring a seamless process from application to funding while adhering to compliance and risk management standards.
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Key Responsibilities
- Take ownership of assigned NEOBIZ and BCA applications across the workflow system.
- Ensure applications are approved and completed within the agreed turnaround time (TAT), maintaining high straight-through-processing (STP) rates.
- Actively engage customers to drive account funding post-approval, contributing towards assigned financial and liabilities targets.
- Maximize the number of digitally initiated applications successfully approved, opened, and funded each month.
- Perform thorough pre-screening of applications to ensure completeness of documentation and compliance with bank standards, minimizing rework and downstream rejections.
- Proactively follow up with customers to resolve queries raised by Governance, Compliance, CCAM, or other stakeholders within defined timelines.
- Advise customers clearly on application requirements and queries to ensure final submissions meet risk, compliance, and onboarding standards.
- Ensure all customer interactions, application statuses, approvals, and funding updates are accurately reflected in CRM and fulfillment systems.
- Demonstrate high risk awareness, particularly with respect to anti-money laundering (AML), sanctions, and operational risks, ensuring consistent adherence to onboarding controls.
