About the Role
As an Enterprise Technical Account Manager (TAM), you will serve as the technical heartbeat of our most strategic merchant relationships. You're not just solving problems; you act as a payment performance consultant, incident commander, and trusted partner to ensure that our largest merchants thrive on our platform. Your technical expertise and strategic guidance will directly drive their success and contribute to the growth of our business.
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What You'll Be Doing
Strategic Growth & Performance
- Become a true expert on your merchants’ business, diving deep into their payment data to uncover actionable insights and opportunities.
- Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new products.
- Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.
Technical Ownership & Delivery
- Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure.
- Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.
- Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery.
Merchant Advocacy & Enablement
- Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap.
- Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform.
Qualifications
- 4+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.
- A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
- Hands-on expertise with RESTful APIs; ability to read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
- Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams.
- A natural problem-solver with a tenacious attitude; comfortable navigating ambiguity and leading clients through high-pressure technical incidents.
What Makes You Stand Out
- Solid understanding of the end-to-end payment lifecycle, from authorization to settlement.
- Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization.
- Direct experience with the MENA payments ecosystem, including knowledge of key local payment methods (Mada, NPG, KNET, Fawry, Benefit, etc.)
- Fluency in Arabic is an advantage.
Life at the company
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, face meaningful challenges, and be recognized for your impact. We make sure our work environment is inclusive and set up for your success.
If you need anything to make your experience or working environment more comfortable, let us know in your application or speak to your recruiter directly.
