About the Role
We are seeking an experienced Resident Storage & Backup Engineer to be based on-site at our client's premises, responsible for the day-to-day administration, monitoring, and support of enterprise storage and backup infrastructure. This critical infrastructure role ensures data availability, performance, and resilience for the client's environment. The ideal candidate will have deep hands-on expertise across the Dell EMC storage portfolio — including PowerMax, Data Domain, PowerScale, ECS, and PowerFlex — along with strong VMware virtualization knowledge and a solid understanding of SAN/Ethernet fabric networking.
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Key Responsibilities
- Administer, configure, and support Dell EMC PowerMax 8500 & 2500 storage arrays, ensuring optimal performance, capacity planning, and availability.
- Manage and maintain Data Domain and Cyber Recovery Solution (CRS) environments, including backup job monitoring, troubleshooting, and isolated recovery vault operations.
- Administer PowerScale (scale-out NAS) environments, including cluster health monitoring, capacity management, and performance tuning.
- Support and maintain ECS (Elastic Cloud Storage) object storage infrastructure.
- Administer PowerFlex software-defined infrastructure, including deployment, scaling, and performance optimization.
- Provide hands-on support for VMware environments, including vSphere, vCenter, Aria (formerly vRealize), VMware Cloud Foundation (VCF), NSX-T, vRealize Automation (vRA), and vRealize Orchestrator (vRO).
- Manage and troubleshoot SAN and Ethernet fabric connectivity, zoning, and performance across the storage environment.
- Support VDI environments (Citrix) with a focus on storage performance and backend infrastructure health.
- Monitor daily backup and replication jobs, proactively identifying and resolving failures within SLA windows.
- Perform capacity planning, performance tuning, and lifecycle management across all storage platforms.
- Collaborate with infrastructure, virtualization, network, and security teams to ensure integrated, resilient IT operations.
- Maintain accurate documentation of configurations, procedures, and incident resolutions.
- Participate in disaster recovery planning, testing, and execution.
- Act as the primary on-site point of contact for storage and backup-related incidents, escalations, and change requests.
Required Skills & Experience
- Proven hands-on experience with Dell EMC PowerMax 8500 & 2500 arrays.
- Strong experience with Data Domain and Cyber Recovery Solution (CRS).
- Hands-on expertise with PowerScale, ECS, and PowerFlex.
- Strong working knowledge of VMware products — vSphere, vCenter, Aria, VCF, NSX-T, vRA, and vRO (very important).
- Solid understanding of SAN and Ethernet fabric design, zoning, and troubleshooting.
- Experience supporting VDI environments, preferably Citrix.
- Strong analytical and troubleshooting skills, with the ability to work independently in a resident/on-site capacity.
- Excellent communication and documentation skills.
- Willingness to work on-site full-time at the client location.
