About the Role
As a Senior Support Engineer, you will work in a collaborative team environment to support health products. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.
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Responsibilities
You will be responsible for:
- Providing functional and technical expertise to clients using health products.
- Prioritizing, planning, and managing issue resolution independently and with cross-functional teams.
- Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
- Troubleshooting workflows internally and externally to identify root causes and support resolution.
- Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
- Supporting incident resolution and application maintenance to help deliver value for the company and its clients.
- Collaborating in a fast-paced support environment to address client needs and improve outcomes.
What You’ll Bring
- Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.
- At least 5+ years of experience in one or more of the following areas:
- Healthcare information technology, or HCIT
- HCIT support
- Software implementation
- Client relationship management
- Other client-facing or HCIT solution work
- Experience working with health Millennium Nursing Integration, Physician Documentation and Clinical AI Agent products or related components.
- Willingness to participate in an on-call rotation as needed.
- Fluent English language skills.
Nice to Have
- Clinical background or experience working in a clinical healthcare setting.
- Experience working in Application Managed Services or Product Support roles.
What We Offer
- Visa Sponsorship and No Relocation Assistance
- The company offers a competitive salary and exciting benefits designed to support your career, well-being, and work-life balance. You can expect:
- Flexible working options to help you do your best work.
- Learning and development opportunities to advance your career.
- Core benefits that support your health and well-being.
- An inclusive culture that celebrates what makes you unique.
