Senior Support Services Owner

At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. We’re looking for a Senior Support Services Owner to drive success as part of our Support organisation. Your ultimate goal is healthy team and client relationships to deliver value outcomes for both Oracle and our clients.

Responsibilities

• Develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement to maximize customers’ use of Support Services.
• Manage complex external client relationships with a high degree of variability.
• Influence client support strategy focusing on value achievement and targeted outcomes.
• Act as the single point of contact for cross-organizational support escalations.
• Advise the account on the effective and efficient way to use Oracle support services and products.

Required Experience

• Bachelor's or Master’s degree in IT, HealthCare, related field or equivalent relevant work experience.
• At least 6+ years software implementation/Support work experience.
• Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience.
• Fluent in English and Arabic would be an added advantage.

Preferred Qualifications

• Cerner millennium experience.
• Client relationship/Service Management experience.

Expectations

• Willing to work 100% from client location (Dubai, UAE).
• Willing to work additional or irregular hours as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures.
• Perform other responsibilities as assigned.