Senior Systems Engineer

Operations · Nassau, New Providence

• Position Overview
  • Critical role within Cloud Carib’s client operations team
  • Integral part of the organizations Command and Control Centre (C3)
  • Requires 3 to 5 years’ industry focused experience
  • Provides technical expertise for clients via various channels
  • Responsible for solving client's technical issues
  • Maintains client loyalty by delivering beyond expectations
  • Exercises ethical judgment in decision making
• Job Responsibilities
  • Ability to maintain and troubleshoot HTTP, SMTP, and other application flows
  • Thorough working knowledge of DNS
  • Ability to identify and troubleshoot server performance issues
  • Thorough understanding of clustering requirements
  • General understanding of server-side scripting
  • Experience troubleshooting server-level email related issues
  • Experienced with database backup and restore procedures
  • Thorough understanding of server hardening process
  • Experience configuring and troubleshooting an active directory environment
  • Maintain current technical knowledge
• Job Requirements
  • Requires minimum 3 - 5 years working in a computer-based technical field
  • Computer-related degree or certifications are an advantage
  • Mastery of Systems Administration
  • Handles long-running issues with tickets potentially lasting for weeks
  • Takes on high risks tasks and mentors junior colleagues
  • Works with Senior Engineers and Architects supporting ongoing technical projects
  • Constantly improving service model and practices open knowledge sharing with team
  • Migration advice and point of contact for clients
  • Self-driven; ability to manage position without direct supervision
  • Experience with cloud technologies such as VMware, Hyper-V, and/or OpenStack
  • Demonstrated skill in various scripting languages
  • Working knowledge of automation scripting and framework
  • Ubuntu skills preferred
  • Support complex applications with distributed architectures
  • Must be eager to learn and build your career in a fast-paced startup environment