About the Job:
The Senior Tech Partner is responsible for supporting the company Workplace and infrastructure equipment on-location at the company facilities in Saudi Arabia, particularly in Spark-Eastern Province (Abqaiq), with remote support to other sites in the cluster. Key responsibilities include:
- Providing daily deskside and remote IT support for end-users, including fault diagnosis, software/hardware troubleshooting, and system optimization.
- Supporting and maintaining desktop IT systems and peripherals such as PCs, printers, Windows OS, Microsoft Office, and collaboration tools.
- Delivering Level 2 support for AV/conferencing equipment and assisting during special events like board meetings and training sessions.
- Performing basic network troubleshooting and ensuring functional connectivity (wired/wireless).
- Managing user accounts, permissions, and group policies within a Windows AD domain environment.
- Handling all support activities using ITSM tools, including ticket management with detailed documentation.
- Executing PC refresh tasks involving configuration, data migration, and connectivity checks.
- Conducting hardware break-fix services, warranty coordination, and maintaining data integrity.
- Performing daily preventive maintenance walkthroughs of IT and server rooms to identify and report anomalies.
- Facilitating physical access and compliance with the company’s security policies for infrastructure equipment.
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Qualifications:
- Bachelor's degree in computer science or equivalent experience.
- 5 years of relevant working experience in IT support.
- Excellent verbal, written, and interpersonal communication skills.
- Strong problem-solving skills, organizational, multi-tasking, and prioritization skills.
- ITIL certification or experience in IT support is a plus.
- Ability to work effectively in multi-cultural and multi-country teams.
This position is an opportunity to make a significant impact within a company that values sustainability, inclusion, and ethical practices.
