About the Job
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) drive our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This role is not sales-focused; rather, it presents an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
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As a Senior Technical Account Manager (Sr. TAM), you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and others. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and engage in discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively maintain your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business and technical challenges, helping them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
A Day in the Life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies, believing that world-class support is critical to customer success. AWS Support partners with a global list of customers that are building mission-critical applications on top of AWS services.
About the Team
Amazon values diverse experiences and encourages candidates to apply, even if they do not meet all preferred qualifications and skills.
AWS is the world’s most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to provide a robust suite of products and services.
Work/Life Balance
We value work-life harmony. Achieving success at work should not come at the expense of personal life, and we strive for flexibility as part of our working culture.
Inclusive Team Culture
At AWS, learning and curiosity are integral to our culture. Our employee-led affinity groups promote inclusion and pride in our differences through ongoing events and learning experiences.
Mentorship and Career Growth
We are committed to raising our performance bar as we strive to become Earth’s Best Employer, which is why you will find abundant knowledge-sharing, mentorship, and resources to help you grow professionally.
Basic Qualifications
- 5+ years of design/implementation/operations/consulting experience with distributed applications
- 5+ years of technical engineering experience
- Bachelor's degree in computer science, engineering, mathematics, or equivalent experience
- Experience with operational parameters and troubleshooting for four (4) of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Architecture, Applications Development in a distributed systems environment
- Fluency in Arabic and English
Preferred Qualifications
- Experience in an internal enterprise or external customer-facing technical lead role
- Professional oral and written communication skills, particularly presenting to decision makers
- Experience with cloud services and offerings
Company Overview
Amazon Web Services (AWS) is an IT services and consulting company, providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With locations in the U.S., Europe, Singapore, and Japan, customers across all industries benefit from our low cost, elastic, open, flexible, and secure platform.
