About the Role
Join one of the fastest-growing organizations within the company and help customers of all industries and sizes gain the best value and service from the company. As a Technical Account Manager (TAM) in the company Enterprise Support, you will support our customers’ driving creativity and transformative spirit of innovation across a comprehensive range of technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, and Security. This is not a sales role, but rather a unique opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
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Key Responsibilities
- Advise on solutions, provide technical guidance, and advocate for the customer.
- Ensure the company environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
- Collaborate with a range of partners from developers to C-suite executives.
- Work closely with the company Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively find opportunities for customers to gain additional value from the company.
- Provide detailed reviews of service events, and monthly & quarterly metrics, and assist in detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, brown bag sessions, and more.
Travel Requirement
This position will require travel up to 10% or more as needed.
About the Team
Diverse Experiences: The company values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career has just started, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why the company
The company is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate — that’s why customers from successful startups to Global 500 companies trust our suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility in our working culture.
Inclusive Team Culture
At the company, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to embrace our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We continuously raise our performance bar as we strive to become Earth’s Best Employer. You will find endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in design, implementation, operations, or consulting with distributed applications.
- Experience in technical engineering.
- Knowledge of cloud-based architecture, cloud services, and experience in customer-facing roles.
- Experience in an external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Experience in three or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service-oriented architecture.
Preferred Qualifications
- Experience with the company services or other cloud offerings.
- Experience with operational parameters and troubleshooting for four of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment.
- Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or a similar role.
- Practical knowledge of 5G network architecture and call flows, along with troubleshooting experience in 5G networks.
- Practical knowledge of OSS/BSS and experience in troubleshooting OSS/BSS products.
