Senior Technical Adoption Manager

Do you find inspiration in helping organizations achieve their business goals through technology? If so, this may be the perfect opportunity for you! As a Senior Technical Adoption Manager (TAM) at the company, you will leverage your technical, communication, and collaboration skills to assist customers in maximizing their potential with VMware technologies.

Upon joining the Customer Success Technical Account Management team, you will have the chance to make a real impact on customers’ success and drive change within the company. As a TAM, you will prepare a well-organized five-week onboarding plan, engage with assigned customers, and build long-term relationships to align their technical and business goals.

Key Responsibilities:

• Manage a variety of customer relationships, focusing on their desired outcomes and optimizing their use of VMware technologies.
• Utilize a TAM playbook and tools to deliver technology roadmaps and best practice guidance.
• Identify performance optimization opportunities and provide industry insights to help customers achieve cost savings and reduce operational risks.
• Collaborate with global teams including Customer Success, Support, and Sales to guide customers effectively.
• Share your experiences and insights with the global TAM community.

Qualifications:

• Minimum of 5 years of experience in two or more of the following technologies:
  • VMware Cloud Foundation
  • vSphere (vCenter and ESXi)
  • NSX-T and Advanced Threat Protection
  • vSAN
  • Aria Suite of Products
  • Site Recovery Manager
  • vCloud Director (low priority)
• Certifications:
  • Minimum VMware Certified Professional in one domain (multiple domains a plus)
  • Preferred VMware Certified Advanced Professional (VCAP) and additional industry certifications such as PMP, CISA, ITIL, Azure, AWS, GCP, CCNA/CCNP.

This role offers a significant opportunity to develop and maintain a deep technical knowledge of VMware solutions while driving customer success through strategic guidance and mentorship.