About the Job
The company is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping the company's core values at the heart of it all.
The company Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of the company. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the company platform.
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Overview of the Role
The company Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the company platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation.
Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies, the architect supports and is in close alignment with project management activities.
Your Impact
- Demonstrated ability to rapidly learn new technologies and company Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
- Ensure scalable and standard methodology solutions to meet and exceed customer needs.
- Guide the evaluation of business and technical requirements.
- Build relationships with key collaborators and team members.
- Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
- Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
- Review and guide project vision and direction, implementation approach and key artefacts.
- Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
- Where required, hands-on application configuration to meet customer needs.
- Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
- Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
- Where required, support pre-sales activities to position company Services.
- Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.
Required Qualifications
- Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.
- Ability to analyze, design, and optimize business processes via technology and integration.
- Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases.
- Work independently and as part of a distributed team and a willingness to take ownership of problems.
- Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
- Available to travel regionally depending on customer needs.
- Language Skills: Fluent/Proficient English speaker (Arabic language skills are an advantage for the Middle East market)
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Preferred Qualifications
- A detailed understanding of Web Services, Data Modeling, and Enterprise application architecture and integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
- Ability to build and maintain key relationships with C-level / mid level and key decision makers.
- Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organizational transformation in a matrixed organisation.
- Experience of defining and delivering enterprise applications on the company Platform including coded solutions.
- Regional Experience: Proven experience working for the Public Sector in the UAE and/or across the Middle East region
- Solid expertise in development on the company platform
- Experience on agile methodologies
- Algorithm-oriented and logical mentality
- Knowledge of Javascript / Front-end design (HTML and CSS)
- Experience in Programmatic (Apex, LWC, Javascript) and Declarative (Low code) company development;
- Experience in company deployment practices/strategies
- Experience delivering projects using company Communications Cloud technology
- Experienced in GitHub and branches manipulation
- company Administrator Certification
- company App Builder Certification
Desired Qualifications
- company Javascript Developer Certification
- company Omni Studio Consultant
Unleash Your Potential
When you join the company, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
