Senior Technical Architect

ABOUT THE ROLE
Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system, and provide guidance during implementation.

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above, and are therefore trusted advisors for business and technology collaborators. Additionally, with experience in software delivery cycles based on agile methodologies, the architect supports and is in close alignment with project management activities.

YOUR IMPACT

• Demonstrated ability to rapidly learn new technologies and Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach, and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, perform hands-on application configuration to meet customer needs.
• Direct and mentor diverse teams, including customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel internal growth by identifying, leading, or contributing to pivotal internal initiatives, such as innovations, building a strategic brand, and nurturing teammates' skills through knowledge sharing.
• Where required, support pre-sales activities to position Services.
• Contribute to broader goals by becoming a citizen philanthropist and giving back to communities by joining or leading volunteer activities.

REQUIRED QUALIFICATIONS

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR) as well as coding experience in object-oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases.
• Work independently and as part of a distributed team with a willingness to take ownership of problems.
• Rapidly learn new technologies, along with strong presentation, communication, and facilitation skills.
• Available to travel regionally depending on customer needs.
• Language Skills: Fluent/Proficient English speaker (Arabic language skills are an advantage for the Middle East market).
• Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

• Detailed understanding of Web Services, Data Modeling, and Enterprise application architecture and integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools) and common integration design patterns with enterprise systems (e.g., CMS, ERP, HRIS, DWH/DM).
• Ability to build and maintain key relationships with C-level/mid-level and key decision-makers.
• Experience as a Senior Architect and/or CTO in a mid to large-sized organization with leadership driving organizational transformation in a matrixed organization.
• Experience of defining and delivering enterprise applications on the Platform, including coded solutions.
• Regional Experience: Proven experience working for the Public Sector in the UAE and/or across the Middle East region.
• Solid expertise in development on the platform.
• Experience on agile methodologies.
• Algorithm-oriented and logical mentality.
• Knowledge of Javascript / Front-end design (HTML and CSS).
• Experience in Programmatic (Apex, LWC, Javascript) and Declarative (Low code) development.
• Experience in deployment practices/strategies.
• Experience delivering projects using Communications Cloud technology.
• Experienced in GitHub and branches manipulation.
• Administrator Certification.
• App Builder Certification.

DESIRED QUALIFICATIONS

• Javascript Developer Certification.
• Omni Studio Consultant.

UNLEASH YOUR POTENTIAL
When you join the company, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

ACCOMMODATIONS
If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form.

POSTING STATEMENT
The company is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This means that at the company, we believe in equality for all. We believe we can lead the path to equality by creating a workplace that’s inclusive and free from discrimination. All employees or potential employees will be assessed based on merit, competence, and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their employment journey.