Salesforce is currently seeking a Senior Technical Architect to join our Professional Services team within the Customer Success Group (CSG). The Senior Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.
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Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. They are responsible for ensuring scalable and standard methodology solutions to meet and exceed customer needs. Key responsibilities include:
- Guiding the evaluation of business and technical requirements.
- Building relationships with key collaborators and team members.
- Acting as lead architect for the overall engagement by coordinating and aligning work of multiple architects.
- Supporting planning and implementation in close collaboration with the customer.
- Conducting early solution evaluations and proactive management of issues.
- Providing hands-on application configuration as needed.
- Mentoring diverse teams in technical delivery and communication strategies.
Required Qualifications:
- Hands-on technical consulting and solution implementation experience in a major software domain (e.g., CRM, ERP, HR).
- Experience in guiding customers in deploying emerging technology for business use cases.
- Ability to work independently and as part of a distributed team.
- Strong presentation, communication, and facilitation skills.
- Willingness to travel regionally and occasionally internationally based on customer needs.
- Proficiency in English and Arabic.
- Degree or equivalent relevant experience required.
Preferred Qualifications:
- Understanding of Web Services, Data Modeling, and Enterprise application integration concepts.
- Experience as a Senior Architect or CTO in a mid- to large-sized organization.
- Experience in defining and delivering enterprise applications on the Salesforce Platform.
Benefits & Perks:
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, and fertility benefits.
- World-class enablement and on-demand training with Trailhead.com.
- Exposure to executive thought leaders and regular 1:1 coaching with leadership.
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
Location: Dubai, Dubai, United Arab Emirates (Hybrid)
Work Conditions: Full-time, Hybrid
