The Senior Technical Consultant for Technology Workflows is a technical expert responsible for guiding clients through the implementation of ServiceNow’s ITSM, ITOM, and Platform solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
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Location
Riyadh, Saudi Arabia
Key Responsibilities
- Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
- Lead customer workshops on architecture (Cloud and On-Prem), design and integrations.
- Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for Technology Workflow implementations.
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
- Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
- Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more.
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
- Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Qualifications
In order to be successful in this role, we need someone who has:
- A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
- Proven track record in designing and implementing ITSM & ITOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Required Certifications
- Certified System Administrator
- Certified Implementation Specialist – ITSM, ITOM (within 90 days)
- Certified Technical Architect (within first year)
Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
