About the Job:
ServiceNow is a global market leader founded in 2004, focused on transforming how organizations work through innovative AI-enhanced technology tailored to over 8,100 customers, including 85% of the Fortune 500®. At ServiceNow, the Expert Services Team within the Customer Excellence Group (CEG) collaborates with clients to achieve their business goals by providing implementation and advisory services.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
In this role, as a Senior Technical Consultant on the ServiceNow Platform team, you will be an architect and trusted advisor to customers regarding product-agnostic core ServiceNow functionality. Your responsibilities include designing and configuring complex solutions and architectures using best practices to ensure customer success, thereby adding value and increasing productivity.
Key Responsibilities:
- Collaborate with customers to maximize their ServiceNow investment.
- Act as the primary technical liaison for projects, ensuring quality in delivered solutions.
- Lead customer workshops on architecture (Cloud and On-Prem) and integrations.
- Define and architect technical solutions attuned to client business needs.
- Enable customers to define their business and technical requirements following Agile methodologies.
- Design implementation solutions focusing on manageability, performance, user experience, and security.
- Engage in hands-on development with various ServiceNow technologies like Flow Designer and REST.
- Serve as an escalation point for technical issues and contribute towards continuous improvement in leading practices.
- Mentor other team members and partner with pre-sales to scope service engagements.
- Demonstrate thought leadership through contributions to webinars and community groups.
- Work and travel within the MEA region based on customer and project demands.
Qualifications:
- Experience in integrating AI into workflows and decision-making processes.
- Consulting experience with the capability to influence enterprise architecture.
- Familiarity with on-premise self-hosted environments and architecture.
- Knowledge of technologies such as XML, HTML, Angular, JavaScript, and database principles.
- Experience in advising and analyzing product strategies based on business priorities.
- Excellent communication and presentation skills.
- Customer-centric attitude and experience working with diverse teams.
- Fluency in Arabic and English is essential.
Work Conditions:
Hybrid, Full-time
Additional Information:
ServiceNow promotes a flexible and trusted work environment. The company is an equal opportunity employer, considering all qualified applicants without discrimination. Reasonable accommodations are available for candidates during the application process.
