We are seeking a Technical Delivery Manager to lead the end-to-end delivery of customer and partner solutions across the company's portfolio. This is a customer-facing role where you will own the execution of signed agreements, ensuring that scope, timelines, and quality commitments are met while maintaining strong relationships with customer stakeholders.
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As the Delivery Manager, you will be the primary point of contact for customers during implementation — coordinating the company's internal teams, managing partners, and driving delivery excellence. You will be accountable for turning complex contracts into successful outcomes, building long-term trust and satisfaction with key customers in the region.
Responsibilities:
- Own Contract Delivery: Lead the planning and execution of customer contracts, ensuring all deliverables meet agreed scope, timeline, and quality standards.
- Be the Customer’s Delivery Partner: Act as the primary delivery-facing representative of the company, establishing trusted relationships with government, enterprise, and strategic stakeholders.
- Translate Agreements into Action: Break down contracts and SOWs into clear project plans, milestones, and execution responsibilities.
- Coordinate Cross-Functional Teams: Align engineering, product, AI research, robotics partners, and business units to deliver seamless outcomes.
- Manage Risks and Dependencies: Identify issues early, resolve blockers, and ensure proactive communication with both customer and internal stakeholders.
- Ensure Adoption and Handover: Oversee onboarding, training, and transition activities to guarantee customers realize the intended value of the company's solutions.
- Drive Reporting and Transparency: Provide structured status updates and executive-level reporting to customers and the company's leadership.
- Champion Continuous Improvement: Capture lessons learned, refine delivery playbooks, and contribute to improving the company's customer engagement model.
Qualifications:
- Experience: 5-10 years in technical delivery, engagement, or program management roles with a direct customer-facing responsibility in AI, robotics, digital platforms, or enterprise-scale deployments.
- Customer Orientation: Proven ability to build strong, trust-based relationships with senior customer stakeholders, particularly in government or enterprise contexts.
- Delivery Leadership: Demonstrated success in owning end-to-end delivery of large contracts or programs, ensuring on-time and in-scope outcomes.
- Technical Fluency: Understanding of modern technology stacks (AI/ML, robotics, digital twin platforms, real-time data systems) and ability to engage credibly with technical teams.
- Execution Discipline: Skilled in project/program planning, scope control, milestone management, and delivery methodologies (Agile, hybrid, or waterfall depending on context).
- Communication Skills: Excellent written and verbal communication, capable of providing clarity and confidence at both executive and operational levels.
- Mindset: Customer-first, highly accountable, and comfortable operating in complex, high-stakes environments.
