The company is seeking a technically strong, customer-focused Senior Technical Solutions Engineer to serve as the escalation point for complex product and integration challenges across the company platform. This role focuses on API troubleshooting, data operations, deployment support, and customer partnership, with additional responsibility for On-Premises deployment and maintenance workflows. The individual will work directly with customers and internal teams to diagnose and resolve technical issues, guide clients through connecting their products to ours via our APIs, and execute data operations that keep our customers running smoothly.
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Key Responsibilities:
- Serve as the escalation point for complex technical issues across the company product suite, including KYT (Know Your Transaction), Reactor (Cloud and On-Premises), and related APIs.
- Act as a technical resource during customer deployment projects, guiding clients through On-Premises and API integration design, onboarding, and go-live.
- Diagnose and resolve API integration issues including authentication errors, rate limiting, timeout failures, and unexpected response behaviors.
- Execute bulk data operations using internal scripts and SQL, and support data migration efforts.
- Advise customers on SSO/Identity integration (OIDC, SAML, Okta) and platform configuration best practices.
- Investigate data discrepancies and troubleshoot issues across multiple networks and asset types.
- Manage On-Premises deployment lifecycle, including installation and ongoing maintenance.
- Travel to client sites as needed (approximately 15%) for installations and critical maintenance.
Qualifications:
- 5+ years of experience in a technical support, solutions engineering, systems engineering, or similar role.
- Ability to independently own and drive resolution of complex technical issues.
- Experience guiding customers through API integrations and troubleshooting.
- Proficiency in SQL and scripting languages (Python, Bash).
- Solid knowledge in Linux server administration and troubleshooting.
- Familiarity with containerization technologies (Docker, Kubernetes) is an advantage.
Language Requirements:
Proficiency in English is required for effective communication with technical and non-technical audiences.
The company is committed to fostering a diverse environment and encourages applicants from various backgrounds and walks of life.
