About the Role
The company is looking for a full-time, enthusiastic, results-driven and forward-thinking Senior Technician to join our dynamic Managed Services team. As the Senior Technician, you will play a crucial role in our mission to provide world-class service to our customers. You will work in a culture that values integrity, growth, and accountability, and enables everyone to be the best version of themselves. Your contributions will be vital to our goal of protecting the lives and assets of our customers and communities with high-quality solutions.
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Job Purpose
As a Senior Technician, you will be responsible for performing advanced maintenance tasks, either independently or with support from qualified Engineers. This includes advanced troubleshooting, basic interactions with software components of security systems, and executing preventive maintenance tasks.
What You’ll Do
- Perform corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures
- Conduct basic security system hardware/software configuration
- Utilize advanced troubleshooting techniques for security systems hardware and software components
- Ensure compliance with safety standards, local legislation, and corporate guidelines while performing maintenance-related duties
- Inspect, analyze, and provide detailed case reports, actions taken, and resolutions for assigned cases via the company’s maintenance management system
- Provide Engineering support and management with daily activity information
- Be available 24/7 when on duty for Rectification Callouts
- Maintain professional courtesy with clients, contractors, and fellow employees
- Mentor Junior Technicians and demonstrate a knowledge-sharing approach
Key Relationships
Internal:
- Operations Manager – Managed Services MEA
- Technical Manager – Managed Services
- Engineers, Team Leaders
- Audit & HSE
- Account Executives
- Logistics
External:
Job Dimensions
Who You Are
You possess a passion for providing excellent service and are committed to growth and accountability. You thrive in a positive culture and are eager to grow with the organization, delivering exemplary results as a Senior Technician.
