Work Flexibility: Field-based
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About the Role:
We are looking for a Senior Territory Lead to drive Joint Replacement activity in the Central Region. This role is crucial in establishing customer relationships, managing sales-related activities, and ensuring customer satisfaction through effective communication and support.
What You Will Do:
- Establish and develop relationships with current and potential customers in the designated area, ensuring continuity of these relationships.
- Track trends, competitors, product developments, and legal regulations in the area and report findings to management.
- Carry out sales-related activities in accordance with regional sales targets aligned with company strategies, while preparing requested sales reports.
- Plan, implement, and report on customer/partner visits and demos based on sales targets and customer demands.
- Evaluate requests for proposals from customers/partners, preparing a complete list of necessary materials based on customer needs.
- Inform customers about purchasing methods (e.g., tender, intermediate purchase, leasing) and collaborate with the tender department on procurement projects, supporting their completion and reporting.
- Keep track of material delivery dates within the area and inform customers accordingly.
- Oversee the delivery and installation of materials, provide post-sales user training, and attend surgery cases.
- Facilitate customer billing to the accrual stage and follow up on collections with the Finance and Accounting department to ensure timely payments.
- Communicate customer feedback (complaints) to the Quality Management Representative and management, evaluate feedback within the area, take necessary actions, and report outcomes to customers and relevant parties.
- Prepare Congress/Demo materials, ensure they are used appropriately, and deliver them to the storehouse in a sterilized and undamaged condition.
- Communicate scientific support requests and plans to the marketing department and provide support as needed.
- Offer support to the logistics team when required.
What You Need:
Required
- Bachelor’s degree in business, medical, or a related field.
- Minimum 3 years of sales experience with a diploma in a related field. Higher education is preferable.
- Experience in the Orthopaedic field.
- Knowledge of the Medical Device environment and relevant regulations is required.
Preferred
- Experience in Joint Replacement is highly desirable.
Travel Percentage: 70%
