ABOUT THE ROLE
We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof IT investments, and ensure a competitive edge in the ever-evolving finance industry.
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We are looking for a Senior UX Designer to work closely with UX/UI Designers, Visual Designers, UX Researchers, Business Analysts, Product Owners, Solution Architects, Developers, and banking stakeholders to design intuitive and scalable digital banking experiences.
The Senior UX Designer will play a key role in defining the structure, behaviour, and usability of digital banking journeys across retail and corporate banking channels, including mobile and web applications. The role will translate business and customer requirements into clear information architecture, task flows, wireframes, prototypes, UX content, and build-ready functional specifications.
The role requires strong experience designing complex digital products within regulated environments, with the ability to balance customer needs, business objectives, technical constraints, accessibility requirements, and banking regulations.
YOU WILL
- Define UX strategy, information architecture, task flows, wireframes, and interactive prototypes.
- Design complete journeys covering key states, edge cases, errors, exceptions, and recovery paths.
- Translate research, analytics, and business requirements into clear design decisions.
- Develop UX microcopy, including labels, instructions, errors, confirmations, and notifications.
- Produce functional specifications covering behaviour, business rules, validation, and dependencies.
- Map relevant systems, integrations, hand-offs, and supporting processes.
- Design with Arabic RTL requirements alongside English LTR experiences.
- Apply existing enterprise design-system patterns and identify gaps where new solutions are required.
- Conduct workshops with business, technology, architecture, customer experience, and compliance stakeholders.
- Support benchmarking, expert reviews, analytics analysis, and usability activities.
- Collaborate with visual designers and engineering teams through handover and implementation.
- Review implemented journeys against approved designs and specifications.
- Maintain design documentation and decision records.
- Mentor junior designers and contribute to knowledge transfer.
Requirements
TO BE SUCCESSFUL IN THE ROLE YOU NEED
- 6–10 years of UX design experience, including 3+ years in enterprise, financial services, or regulated environments.
- Strong expertise in information architecture, interaction design, user flows, wireframing, and prototyping.
- Advanced Figma skills and experience working with enterprise design systems.
- Proven ability to translate research and behavioural data into design decisions.
- Experience creating developer-ready functional specifications.
- Good understanding of WCAG 2.2 AA and accessible digital experiences.
- Experience working in Agile/Scrum environments.
- Strong analytical, communication, and stakeholder-management skills.
- Excellent written and verbal English.
- Arabic/RTL design experience is an advantage.
- Experience with banking platforms such as Backbase, Temenos, or Finastra is an advantage.
- Banking, fintech, GCC/KSA, or other regulated-industry experience is highly valued.
- Degree or diploma in Design, HCI, or a related field is preferred.
