About the Role
We’re looking for a Senior UX Designer to join a fast-paced, Agile delivery squad, creating intuitive digital banking experiences across web and mobile. This is a hands-on, client-facing role combining strong UX design expertise with a consultative approach. You’ll work directly with stakeholders to understand their goals, guide design decisions, and balance user needs with business priorities and technical feasibility. You’ll partner closely with Business Analysts, Solution Architects, Developers, and Project Managers to deliver high-quality, implementable experiences from discovery to launch. A key part of your role is helping clients make informed decisions while maximizing the client’s out-of-the-box platform capabilities, design system components, and established banking journeys. You’ll know when to reuse existing patterns, when to adapt them, and how to explain the value and implications of each approach. We’re looking for someone who can confidently lead conversations, constructively challenge assumptions, and maintain design quality while working within delivery constraints and changing priorities.
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What You'll Do
- Lead discovery sessions and design workshops with client stakeholders to understand business goals, user needs, and functional requirements
- Advise clients on UX best practices and banking journeys, framing recommendations around usability, business value, and implementation effort
- Present design concepts and recommendations clearly, explaining the reasoning behind your decisions and guiding stakeholder alignment
- Create user journeys, flowcharts, information architecture, wireframes, and interactive Figma prototypes for web and mobile banking experiences
- Translate complex banking requirements into clear, intuitive, and implementable user interfaces
- Use the client’s design system, UI kits, and baseline banking journeys to maintain consistency and support efficient delivery
- Prioritize reusable components and out-of-the-box capabilities, identifying where extensions or customization are justified
- Maintain organized Figma files, reusable components, and clear design documentation
- Collaborate with Business Analysts to clarify functional specifications, user scenarios, and acceptance criteria
- Align with Solution Architects on platform capabilities, technical constraints, and dependencies
- Partner with Front-End Developers to ensure designs are feasible and implemented accurately
- Participate in backlog refinement, sprint planning, and design reviews within an Agile/Scrum delivery framework
- Prepare detailed design handoffs covering layouts, responsive behavior, interaction states, and relevant edge cases
- Support developers throughout implementation, resolving design questions and agreeing on practical solutions
- Conduct design QA to ensure delivered experiences meet the intended usability, visual, and interaction standards
- Manage competing priorities and incorporate feedback while maintaining design quality and meeting delivery milestones
You’re Our Match If You...
- Have proven experience delivering complex digital products in a Senior UX Designer role
- Have a strong portfolio demonstrating your UX process, design decisions, and delivered work
- Are experienced in user journey mapping, information architecture, interaction design, wireframing, and prototyping
- Are highly proficient in Figma, including variables, nested components, auto layout, and interactive prototyping
- Have strong experience working with and extending design systems while prioritizing consistency and component reuse
- Can create detailed, implementation-ready designs for responsive web and mobile experiences
- Have experience leading discovery sessions, facilitating workshops, and presenting recommendations directly to client stakeholders
- Can constructively challenge client assumptions and explain the “why” behind your design decisions
- Understand how to balance user needs, business goals, and technical feasibility
- Are comfortable designing within existing platform capabilities and making informed trade-offs between standard components and custom solutions
- Have worked within Agile/Scrum delivery teams alongside Business Analysts, Solution Architects, Developers, and Project Managers
- Are comfortable using Jira and Confluence for delivery coordination and documentation
- Have a solid conceptual understanding of HTML/CSS, responsive breakpoints, and component lifecycles to communicate effectively with technical teams
- Have experience preparing developer handoffs and conducting design QA during implementation
- Communicate clearly with both business stakeholders and technical teams
- Are adaptable, organized, and comfortable managing shifting requirements and tight delivery timelines
- Take ownership of your work and follow through from initial discovery to implementation
- Ideally, have experience in financial services or FinTech, particularly retail or corporate digital banking
- Ideally, have worked on banking journeys such as customer onboarding, payments, card management, or account dashboards
- Ideally, have experience in a consultancy or client-facing design delivery environment.
