About the Role:
The primary role of the Senior UX Researcher is to support the design team in conducting customer research and testing activities for digital products and services. You will collaborate with a diverse team of Product Owners, Engineers, and Designers to create, deliver, and test digital banking offerings.
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Key Accountabilities:
- User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
- Data Collection: Conduct qualitative and quantitative research methods, including interviews, surveys, usability testing, and field studies.
- User Insights: Analyze research data to derive meaningful insights about user behaviors, needs, motivations, and pain points.
- Persona Development: Create detailed user personas and journey maps to guide design and development teams.
- Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
- Reporting: Present research findings and recommendations clearly and actionably to stakeholders at all levels.
- Continuous Improvement: Stay updated with the latest UX research methodologies and tools to enhance research practices.
- Ethical Considerations: Conduct all research ethically, respecting user privacy and confidentiality.
- User Advocacy: Serve as the voice of the user, ensuring their needs and experiences are central to design decisions.
- Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.
Specialist Skills / Technical Knowledge Required:
- Experience working in consumer-focused product companies delivering exceptional user experiences.
- Ability to direct, drive, and evolve research projects in a growing and experimental environment.
- Excellent communication skills in English (Arabic is a plus) and strong analytical thinking and problem-solving capabilities.
- Proficient in breaking down and simplifying complex problems, with confidence in presenting to diverse audiences within the organization.
- User-focused design mentality, with experience in acquiring user feedback through usability studies, user research, or A/B testing.
- Experience in a dynamic design process where both quantitative and qualitative customer data guide designs.
- Strong time management skills, with the ability to be self-directed and prioritize tasks effectively.
- Curiosity to learn and a willingness to adapt to new and varied challenges.
