The primary role of the Senior UX Researcher is to provide support to the design team for customer research and testing activities of digital products and services. The researcher will work with a diverse team of Product Owners, Engineers, and Designers to create, deliver, and test digital banking products.
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Key Accountabilities
- User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
- Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
- User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
- Persona Development: Create detailed user personas and journey maps to guide design and development teams.
- Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
- Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
- Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
- Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
- User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
- Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.
Requirements
- Experience in working at consumer-focused product companies delivering extraordinary user experiences.
- The ability to direct, drive, and evolve research projects in a growing and experimenting environment.
- Excellent communication skills in English (Arabic is a plus) along with analytical thinking and problem-solving capability.
- Ability to breakdown and simplify complex problems and confidently present to a mixed audience of different levels in the organization.
- A user-focused design mentality with experience in acquiring user feedback through usability studies, user research, or A/B tests.
- Experienced in a dynamic design process guided by quantitative and qualitative customer data.
- Strong time management skills with the ability to self-direct and prioritize tasks.
- A curiosity to learn and a willingness to adapt as new challenges emerge.
Location
The company, United Arab Emirates
