The SVP – Head of Digital Channels will lead the strategic management and optimization of all Business Banking digital channels, including web, mobile, and API platforms. This role is accountable for channel performance, operational resilience, and customer experience, serving as the senior point of ownership for digital channel stability and evolution. You will champion Voice of Customer initiatives, drive data‑led decision‑making, and partner closely with technology, operations, and compliance teams to continuously enhance digital reliability, scalability, and customer journeys.
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Responsibilities
- Define and execute the vision, strategy, and roadmap for Business Banking digital channels (web, mobile, APIs).
- Implement robust frameworks to track channel usage, metadata, and customer behavior.
- Act as the senior point of contact for major channel incidents, outages, and service disruptions.
- Lead initiatives to capture, analyze, and act on customer feedback across digital channels.
- Partner with technology squads, operations, risk, and compliance teams to deliver enhancements at pace.
- Explore and leverage emerging technologies including AI, automation, cloud, and API ecosystems.
Requirements
- Bachelor’s degree required; Master’s degree preferred.
- 15+ years of experience in digital banking or financial services.
- Minimum 5 years in senior leadership roles managing digital channels or large‑scale transformation programs.
- Strong understanding of analytics frameworks, digital platforms, and enterprise technologies.
- Exceptional stakeholder management and influencing skills.
- High resilience with the ability to lead through complexity and change.
What’s In It For You
- Competitive, performance‑linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast‑track growth opportunities.
- Mentorship from industry leaders.
Ready to Redefine Digital Banking? If you’re passionate about driving digital transformation and delivering exceptional customer experiences at scale, we’d love to hear from you. Apply now and be part of the company’s journey to deliver Simply Better banking.
